Showroom offering a range of flooring materials with in-store guidance and installation coordination for homeowners and small projects.
Local showroom support, clear material comparisons, and help coordinating installation timelines. Customers often note helpful guidance on design and budget, along with responsive communication during ordering and install.
Sunnyvale and nearby South Bay areas including Santa Clara, Mountain View, and Cupertino.
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Product selection and quoting, in-home measurement, material ordering, installation coordination, and post-install walk-throughs for carpet, hardwood, LVP/LVT, laminate, and tile.
Recent reviews frequently mention helpful, patient guidance in the showroom, particularly around product selection and budgeting. Customers highlight responsive communication and proactive check-ins that keep projects on schedule. Several note smooth coordination from purchase to installation and appreciation for taking home large samples. Feedback also points to courteous installers and projects completed as planned.
I met Diana over the weekend and she helped me with my lvp selection. She was super invested in my project and made this process so easy! I recommend without hesitation. She is amazing.
I went to the floor store in Sunnyvale recently. My friend actually recommended Diana so I made an appt with her. My service with her has been nothing but amazing. For one, I really appreciated her proactive check-ins. She kept our project on track and made coordination smooth. Her design ideas are phenomenal. With no hesitation, I highly recommend Diana at the floor store Sunnyvale.
It was a great experience from purchase to install. Diana was a great help in finding good carpeting with our budget in mind! She’s very responsive to our needs. She is great to work with! The carpet arrived in a timely fashion. The carpet installers were kind enough to stay late in order to complete the installation so that our contractor could come the next day to continue our home renovation. We had a great experience and recommend them!
Floor store is the best. Their customer service is top notch and their flooring options are great.Diana the manager was so patient, helpful, and knowledgeable. She was able to guide me quickly to where the best brands are for my budget and my needs. I am so grateful that i could take large samples back to ponder over as well.I never felt rushed to make a decision and Diana really made sure that I loved my choice.Thank you Floor Store and Diana! I’ll be back!
On January 10th, 2024, my husband, Larry, posted a review of the installation of bamboo flooring in the downstairs level of our townhouse and the stair steps going up to the main floor. The review was effusive in its praise of the professionalism and workmanship of the installation crew and the salesperson we worked with. He gave The Floor Store a score of A+++, 12 out of 10.Because of that experience, we never thought twice about using The Floor Store in May/June 2025 to remove the remaining carpeting in our townhouse, which was all on the third floor, and installing bamboo flooring in two bedrooms, a hallway, and the stair steps going down to the main floor. This turned out to be a much more complicated undertaking due to two issues. The first was that the subfloor of one of the bedrooms was seriously not level, requiring removing the subfloor, sanding down some floor joists, replacing the subfloor, and then applying cement as needed to ensure proper leveling of the subfloor in both bedrooms and the hallway. The second issue was the banister along the stairs. The spindles needed to be removed, and we hoped that they would be able to be removed without breakage and be reinserted into the banister railing after new holes were drilled into the new bamboo flooring on the stairs to secure them. It was not an easy job, but the result was perfection!The installation crew was absolutely fantastic, with huge shoutouts to Kevin and Francisco! The Store Manager, Diana, was a pure pleasure to work with, ensuring that our experience in every way met all of our expectations.Given the complexity of the work described above, and our complete and total satisfaction of the end result, we are compelled to give Diana, Kevin, Francisco, and the other members of the crew a rating of AAA++++, a score of 15 out of 10!!
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