Showroom and materials supplier for flooring, tile, and stone countertops with installation coordination for residential projects in and around Temecula, California.
Local showroom with a focused selection of flooring, tile, and stone. Clear communication from initial product choice through installation scheduling. Ability to help source matching materials for repairs and replacements when stock allows Local experience that helps homeowners across Temecula, California compare a more region-aware provider.
Temecula, California, Murrieta, Wildomar, Menifee, Winchester, Lake Elsinore, and nearby areas of Southwest Riverside County.
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Product selection assistance, flooring materials, tile and backsplash materials, natural stone and quartz slabs, countertop fabrication and installation coordination, flooring and tile installation coordination, insurance-replacement material matching when available.
Reviews frequently mention responsive communication and helpful guidance during material selection. Several customers highlight patience and support throughout insurance-related repairs. Craftsmanship on tile and backsplash work is noted positively, with comments about cleanliness and organization in the showroom. A few older reviews mention pricing or change-order frustrations.
Absolutely the BEST customer service! Thankfully they had the same flooring to replace existing after a flood. The flooring they carry is beautiful. They are super responsive and helpful and even ordered two pieces of tile that accidentally were broken by the flooring installers -- working with Serrano and my insurance company have been a dream. USE THEM! Such a better experience than the big box stores.
I have been working with Angel and his family for the last year due to a large disaster in my home. They have been with me every step of the way very patient very honest very Understanding. Very detailed oriented as to what you want and your needs in how they can make things better for you to have your project come just as you want it to.Again thanks to you and your family!
Staff at Serrano Family Flooring are very friendly, knowledge and professional.This place is very much clean and organized.
I was introduced to Angel and his team by another contractor and they did not disappoint. I hired them to tile the backsplash in my kitchen. Angel was very professional and was in constant communication with me every step of the way. He and Juan took the time to make sure it was done exactly how I wanted it and offered helpful suggestions. Juan was a true craftsman and the tile turned out stunning. I would definitely hire Serrano Family for future home projects.
I was initially very excited at the prospect of what I thought was going to be an amazing professional relationship. sadly it did not work out that way. I had purchased and paid for a remanent soapstone slab for an agreed upon price with the edges on all four sides finished as approved by Angel through Lucky. When I went to go and pick it up, the work was not done and I had to pay more if I wanted to purchase that same piece! They were either too busy to recall their verb agreement or chose not to honor the sale. Either way, I will not be doing any further business with them and cancelled my kitchen order.
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