Wally's Carpet & Tile of Upland

I recently worked with Wally’s Carpet and Tile for new baseboards, porcelain tile, and Pet Shaw carpet. Overall, it was a very positive experience. Our sales rep, Tom, was exceptional—professional, attentive, and made the process easy. Payment and scheduling were easy and transparent. The tile installation was perfect. Juan, Cesar, and Jesus did an amazing job over seven days. They were friendly, hardworking, and matched our new porcelain tile perfectly to our 20-year-old existing tile. I couldn't be happier with their work. The carpet installation was a bit different. While the carpet itself is beautiful, the installers did just an "okay" job. A foundation crack wasn't addressed before laying the carpet, and I can feel the transitions between the foam padding pieces when walking, which suggests they may not have been glued or seamed properly. Though I’m not looking for the hassle of a repair, I hope this helps the company ensure consistency across all teams. Overall, I’d still recommend Wally’s, especially for tile!

From start to finish, Ron the salesperson, was very easy to work with and very customer oriented. We negotiated the pricing to our liking and love that I was able to use my credit card without extra charges like other companies. The installers, both named Javier, did an outstanding job and were very courteous, professional, and thoughtful. Overall, an outstanding job from start to finish. I would definitely recommend Wally's carpet to my family and friends.