Lumber Liquidators in Ventura is a flooring-focused building materials store offering hardwood, vinyl plank, laminate, and accessories with in-store guidance and order coordination.
Local access to a broad flooring selection, with staff who can help compare products and manage orders. Convenient Ventura location and consistent weekday and Saturday hours.
Ventura and surrounding Ventura County communities, with options to coordinate transfers within the broader store network when available.
Flooring product sales, order assistance, pickup coordination, delivery coordination to other store locations, basic guidance on measurements and materials, accessory and trim ordering.
Customer feedback commonly highlights helpful, patient staff and clear communication during ordering and product transfers. Several reviews mention managers and associates coordinating shipments and resolving quantity changes smoothly. A smaller number of comments note inconsistent interactions between staff members. Overall sentiment trends positive with an emphasis on responsiveness and follow-through.
I had went in looking for wood for a project we have at home. When entering I was greeted by Carlene she was very helpful and very patient with me. But as for her coworker I wish I could say the same thing. He was very rude to his coworker as she’s asking for assistance with my measurements he told her you should know it already or I don’t know or he said you should know it already why don’t you. To me I find a bit worrying to know that a company that should be ran as a team is not. I did unfortunately have to find business elsewhere.
Gavin Hogan the store manager at the Ventura location went above and beyond to help me order my hardwood flooring on sale over the phone for delivery to a store in Pennsylvania. He was so pleasant , patient, and explained everything! Thank you Gavin!!
Dealing with this store has always been the best customer service experience every time. More recently,I placed an order with Gavin at the Ventura store. I placed an order for Vinyl Plank Flooring initially we thought we needed more so I contacted Gavin at the Ventura store and ordered more. Come to find out it was the perfect amount! So I called Gavin back the next day and he stopped the order with no problems, questions or hesitations and got the refund going right away! He was so patient and accommodating and just so great to work with! Its why I keep coming back to this store instead of buying locally in my town of Santa Barbara. Besides the fact that they always give me the best deals! I have done 7 bedrooms 2 kitchens and a laundry room with Lumber Liqudators. I am huge on customer service! So I appreciate Gavin and all the associates at the Ventura store.They are all so helpful and friendly. I appreciate working with great people like them!!
I bought all my flooring here. I needed more flooring and Josh went out of his way and picked up material from another location over 45 min away. Josh Rivas made the process easy to find a matching product and was very communicative and helpful . Josh was also professional and really cared to help us through the process. I would definitely recommend LL to my friends and family!
Exceptional Service from Mr. Hogan at Lumber Liquidators Ventura!I recently had the pleasure of working with Mr. Hogan, the manager at the Lumber Liquidators in Ventura, and I am compelled to share my overwhelmingly positive experience. From the moment I walked into the store, feeling somewhat overwhelmed by the vast selection of flooring options, Mr. Hogan's expertise and genuine helpfulness shone through.Mr. Hogan expertly guided me through the various types of flooring, highlighting the pros and cons of each in relation to my budget and lifestyle. He offered valuable suggestions I hadn't even considered, ultimately leading me to the perfect material for my home. His keen eye for detail and understanding of design truly made the selection process enjoyable and stress-free.Beyond his product knowledge, Mr. Hogan went above and beyond to ensure I received the best possible price. He was transparent, honest, and worked diligently to provide a quote that genuinely beat the competition in the area. I felt confident that I was getting exceptional value for a high-quality product, thanks to his commitment to customer satisfaction.I'll be posting pictures of my flooring in the near future.
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