S&G Carpet and More Pleasant Hill

We met with Tony on a Sunday in the Pleasant Hill store and after a lengthy discussion about pros and cons of various flooring decided that Calcore Portland series vinyl plank flooring would be best for our needs. We scheduled an in-home meeting the following Wednesday (our choice of days) with Armin who measured our layout and gave us a fair enough quote that we agreed to get the job done. They scheduled installation to start the following Wednesday and the installers. Sergio and Jose were right on time, efficient, Very Hard working, and Really paid attention to detail. After 3 1/2 days of hard work our house looks exactly as we hoped. The whole project took less than 2 weeks from start to finish and we are now ready to entertain at Christmas. C & S, Lafayette.

Outstanding business, all around! From the pleasant and competent salesperson on the floor of S&G Carpet to the schedulers to the installers and supervisor post installation, all was smooth and professional in my project of carpeting our home’s stairwell. I would recommend this business without hesitation.
Judy Shallat

It took my husband and I several months to choose LV flooring and carpet for our whole house. Kayla was awesome and a huge help - she is knowledgeable of the products, very patient and friendly. We never felt pressured each time we went into the Pleasant Hill showroom and she was happy to show us more samples. We interacted with many other sales persons during our visits and they were all knowledgeable and friendly. Brian gave us a great deal in the end and we are very happy with how it turned out. The installers were great as well and completed the job on time. We decided to change out the old baseboards months later, so Justin and Elizabeth in Customer Service did an excellent job helping us. I highly recommend having your flooring needs met with S&G!

We decided to go with S&G carpet to replace our carpet upstairs in our house and we’re very happy with our process from start to finish. They are professional, competitive, and we couldn’t be happier with the end product. Thank you, Kayla and everyone at S&G!

Stressful experience, but we are happy with the final product.

The sales rep, Dylan, who came out was very nice and professional.

We did get multiple quotes and although S&G was a much higher price, we went with them because someone we know recommended them and we thought they would have great customer service and less stress, although that didn’t really turn out. We even took out all the floors and baseboards ourselves, thinking that would save money, but it didn’t seem like it.

I thought S&G was one of the companies who said once we decided to move forward, scheduling was only a couple days out. It took a whole month between when we signed and put our deposit down and when the work was done, which meant I had started a new job and it became very inconvenient.

They had to order the product and Kayla told us it would be 3-5 business days for it to arrive. Crickets after that. I called them at the end of that window since I hadn’t heard anything, and it seemed like someone dropped the ball and didn’t order it because it just didn’t show up without explanation and had to be ordered again. Crickets again after that. I called again to confirm it was there the second time, which it was. I asked for the scheduling number myself since they weren’t reaching out or communicating with us. The girl who scheduled me seemed rude, but at least we finally got scheduled.

The installer was supposed to show up between 8-10am, but didn’t show up until 11am and didn’t seem to care that he was late per my husband’s conversation with him. I called S&G after all the stress we had already been through and talked to Brian and he gave me the customer service number. I planned on calling after the job was done in case there were additional problems but I didn’t because I just wanted to be done with all of this. No one ever did reach out to us. Didn’t turn out to be the customer service we paid a bunch of extra money for.

The installers did leave some scratches on the walls that will have to be painted over. Overall, we like the floors and baseboards, but not sure if it was worth all the stress. We’re glad it’s done.