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Floor & Decor

Flooring Contractors in West Chester, Ohio
Ranked #5 in West Chester | Grade B-
4.70 (108 reviews)

Floor & Decor

Retail showroom for hard-surface flooring, backsplash, countertops, and installation supplies with in-store design guidance Serving homeowners across West Chester, Ohio.

Floor & Decor business photo 1 - Flooring in West Chester
Floor & Decor business photo 2 - Flooring in West Chester
Floor & Decor business photo 3 - Flooring in West Chester
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Why Homeowners Choose This Business

Large on-hand inventory, clear aisle layouts, and the ability to see and compare materials in person make planning straightforward. Design staff can help narrow choices and match finishes for kitchens and baths. Extended weekday hours support both homeowners and contractors on tight timelines Local experience that helps homeowners across West Chester, Ohio compare a more region-aware provider.

Service Area

Convenient to West Chester, Ohio Township, Wetherington, Liberty Township, Mason, Sharonville, Fairfield, and greater north Cincinnati.

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Listing details

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  • Service information
  • Customer review signals
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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

  Installations
  Tile Flooring
  Hardwood Flooring
  Luxury Vinyl Plank
  Laminate Flooring
  Stone Tile
  Backsplash Tile
  Grout And Mortar
  Underlayment
  Shower Tile
  Flooring Tools
  Countertops
  Floor Trim and Molding

In-store product selection and pickup; design assistance for tile, wood, stone, laminate, and LVP; special orders and coordination of trims and accessories; underlayment, grout, mortar, and tool sales; sample ordering and returns per store policy.

Reviews

Customer Reviews

Todd Killinger
A+ experience. Reasonable prices and extensive selections. Tom was friendly, very knowledgeable, and helpful. He walked us through our choices and gave us tips and advice. I recommend to everyone. Our new shower is stunning!
MHL Property Maintenance
I just wanted to give a shout-out to the wonderful experience I had at the Liberty Center location. I was in need of a corner marble shower seat and the two that the store had, in the color I needed, were broken. The store manager, Sonya,…
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I just wanted to give a shout-out to the wonderful experience I had at the Liberty Center location. I was in need of a corner marble shower seat and the two that the store had, in the color I needed, were broken. The store manager, Sonya, went above and beyond to help me. She called the Cincinnati store to make sure the one they had was in perfect condition and then drove out to the Cincinnati location herself to bring the marble top to the Liberty Center location. She saved me a 50-minute drive! Thank you, Sonya!! That is what I call above and beyond service.
Michaela
Josh and team is great! Amanda on the design team was amazing! She is new to the store and had to sometime get help for the location of some items but was very apologetic. All I did was show her pictures of my kitchen cabinets. I bought 2 d…
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Josh and team is great! Amanda on the design team was amazing! She is new to the store and had to sometime get help for the location of some items but was very apologetic. All I did was show her pictures of my kitchen cabinets. I bought 2 different styles because her suggestions were so good and return the 8 boxes of the one I choose. The Backsplash that she picked for my kitchen was a perfect match. She also helped with ordering ting for my bathroom from the Cincinnati store. The whole team was amazing and I’ll be back
Deborah Clark
Enjoy purchasing for my project here. Heidi, Bill and Lee were super great to work and assist me. My question and concerns were addressed professionally!! Thanks for working with me!!
Ramiz Shadmanov
This store has completely lost my respect. I’ve been shopping at this Floor & Decor location since it opened, spending thousands on materials for my remodel. Today, I bought 8 large, very heavy boxes of tile. I asked a manager if someone c…
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This store has completely lost my respect.

I’ve been shopping at this Floor & Decor location since it opened, spending thousands on materials for my remodel. Today, I bought 8 large, very heavy boxes of tile. I asked a manager if someone could help me load them into my car. He said, “I’ll get someone.” That was the last I heard. No one ever showed up.

I stood outside waiting. Nothing. No one came. No follow-up. No apology. I ended up loading all 8 boxes by myself. My back is now sore and hurting.

How does a business that sells bulky, heavy items not have the basic decency to help customers load them? It’s not just bad service—it’s pure negligence. Especially when a manager—of all people—makes a promise and walks away like it means nothing. What made it worse was walking back in with the cart and being completely ignored. Not one employee looked at me, let alone said anything.

This place clearly doesn’t care once they get your money. The customer service is absolutely pathetic. I expected better—especially from a store that relies on repeat business. Never again.

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Frequently Asked Questions

The store stocks tile, wood, stone, laminate, and luxury vinyl plank, plus matching trims and accessories. You can also find backsplash options, countertops, and installation materials like grout, mortar, and underlayment.

Yes, in-store design assistance is available to compare options and coordinate colors and finishes. Bring photos or measurements to make the process faster and more accurate.

The store sells materials and tools; installation services may vary and are typically handled by independent contractors. Ask in-store for guidance on local installer referrals or resources.

Many items are kept in stock for same-day pickup, depending on current availability. Staff can check inventory on specific products and advise on special orders if needed.

Typical hours are Monday–Friday 7:00 AM–8:00 PM, Saturday 8:00 AM–7:00 PM, and Sunday 10:00 AM–6:00 PM. Hours may change on holidays, so it’s best to verify before visiting.
 Verified Listing

Opening Hours

  • Monday 7:00 AM – 8:00 PM
  • Tuesday 7:00 AM – 8:00 PM
  • Wednesday 7:00 AM – 8:00 PM
  • Thursday 7:00 AM – 8:00 PM
  • Friday 7:00 AM – 8:00 PM
  • Saturday 8:00 AM – 7:00 PM
  • Sunday 10:00 AM – 6:00 PM

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Business Details

Business Rating
4.70 (108 reviews) Pro Listing
Address
7250 Cabela Dr, West Chester Township, OH 45069, USA, Wetherington, OH 45069
Business Type
Flooring Contractor
Website
https://www.flooranddecor.com/store/west_chester_township/OH/45069/372
City Page
Flooring Contractors in West Chester, Ohio

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