Showroom-based flooring retailer offering guidance across carpet, hardwood, laminate, vinyl, and tile, with measurement and installation coordination Serving homeowners across West Hartford, Connecticut.
Customers cite helpful showroom staff who explain options clearly and guide selections. The store carries multiple flooring types so you can compare in one visit. Appointments can be arranged for measurement and installation to streamline the process Local experience that helps homeowners across West Hartford, Connecticut compare a more region-aware provider.
Serving West Hartford, Connecticut and surrounding Greater Hartford neighborhoods.
This listing includes additional business details, homeowner trust signals, and stronger comparison information.
This listing includes service information, customer review signals, a photo gallery, and public contact details to help homeowners compare this business more easily.
This profile includes more business details, homeowner trust signals, and a fuller public presentation.
Product selection and guidance for carpet, hardwood, laminate, vinyl plank/tile, and ceramic/porcelain tile. In-home measurement coordination and installation scheduling. Assistance with stair carpeting, replacements, and small tile projects.
Reviews note helpful, knowledgeable staff and attentive guidance during product selection. Several customers mention smooth carpet installations and satisfaction with stair projects, with prompt scheduling when adjustments were needed. There is one older critique referencing delays and quality concerns on a laminate job, while more recent comments emphasize strong service in the showroom.
Excellent selection of fine carpeting and laminates. Very good but limited selection of hardwood flooring.
Great service and assistance in selecting the carpet we needed, and expert installation as well. Highly recommend!
I have visited this store several times and Katerina has been exceptionally helpful! She is very knowledgeable, professional, shares information readily, and is easy to work with. 5 stars!
Very happy to have worked with Pat at Dalene Flooring to replace the carpeting in my home. From the selection process through installation, everyone involved was very knowledgeable and professional. One of my two sets of stairs required a bit of adjustment and the repair was promptly scheduled...so service was also great. Thanks Dalene!
When we moved into our new house, we were excited to partner with Dalene to do the flooring. The carpeting they provided was top notch, and the installer was very pleasant and professional. They also did a small tile job that I was pleased with. However, the low rating is due to the fact that they installed some laminate flooring in the basement that was terrible! The installer was late, and did a rush job. A few weeks later the flooring started to bubble up. When I called about their "love it, or return it guarantee" I was bounced around call centers. I eventually got a company representative to come out and he said, if I moved all the furniture out of the room, he would have his installer come back and re-glue it. But that's a huge inconvenience, based on their botched installation. In fairness, Dalene did credit me the installation fee for that laminate floor...hence the 2 stars, as opposed to 1 or none. Therefore, I would not recommend them for anything besides carpeting.
Share your experience with this business. Reviews are moderated before they appear publicly.
Compare local businesses, homeowner reviews, and featured providers across West Hartford.
Claim this listing to manage your business details, respond to reviews, and keep your public information accurate.