Business ProfileVerifiedFlooring Contractors in Whitby, Ontario
Dodd & Souter Decor Centre
Dodd & Souter Decor Centre is a flooring specialty store serving Durham Region and beyond since 1959. It began as a paint and wallpaper store before expanding and specializing.
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Business Highlights
- A third generation of Souters is active in the business.
- Dodd & Souter is a member of FloorsFirst Canada.
- Its sales associates are not commissioned.
Service Area
Durham Region and beyond.
Public local listing. Dodd & Souter Decor Centre is one of 9 flooring contractors ProsGrade lists in Whitby, Ontario.
Listing details
7 services listed, including Carpeting, Hardwood flooring and Vinyl flooring. Open Monday to Saturday. 58 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Dodd & Souter Decor Centre compares with the other 8 flooring contractors on ProsGrade in Whitby, using public Google ratings and review counts.
- One of 9 Whitby flooring contractors on ProsGrade.
Services Covered
7 services- CarpetingBeaulieu, Mohawk and Dreamweaver brands.
- Hardwood flooringBeckham Bros, Opus, Twelve Oaks and Preverco brands.
- Vinyl flooringLarge selection of vinyl options.
- Laminate flooringRichmond, Evoke and Torlys brands.
- Cork flooring
- Area rugsStyles, textiles and brands.
- Professional flooring installationFor all products sold.
Reviews
What customers say
Customers describe helpful service and product guidance, including help with questions, product suggestions and a price quote. Installation feedback praises careful workmanship, with one review describing installers as meticulous and professional and another praising a hardwood-floor installation. One customer thanked JR for coordinating a floor replacement after manufacturing issues with the original flooring.
Customer Reviews
Anj
Terrible customer service
JR had visited our house for measurements around September/October 2025 and had advised us that Rick would co-ordinate the installation and choice of wood quote and reach out. Never heard back and we didn't pay much attention since it was almost past fall. A couple of weeks ago we visited the store in Whitby to pick up samples. JR came and took the measurements again. Didn't hear again from anybody so I called Rick a few days ago to obtain the quote. He didn't sound very helpful. Re-iterated my contact info and the wood we had chosen so that he could email the quote. No word as of yet. This is the most pathetic customer service I have experienced. A definite no to a business that doesn't respect a prospective customer's time.
Glandrid
These guys are great! I had a very specific, single piece of flooring that I needed and they were very helpful in ordering it (and even cut it to the specific size I needed) despite it not being a big order. I will definitely go back here in the future!
Jim Nicholas
Fantastic Customer Service! The only place in the Durham Region for the best flooring products and customer service,from start to finish.We recently had LVP flooring installed in our basement and entrance stairs to the basement.Excellent customer service from Fahim in providing his price quote and offering product suggestions and very good pricing.Thank you,Fahim! The installers,Jason and Nicholas did a wonderful job;so hard working,meticulous and professional at all times.Thank you ! A few years ago,we had carpet installed in our living room ,in a hallway and circular staircase.Again great customer service.Margaret was so helpful in suggesting a product that would suit our needs . And installation to perfection.
The staff at Dodd and Souter and their excellent contractors are the best.
Jan Arsenault
We had Dodd & Souter install our new hardwood flooring. Margaret was very helpful to assist with our many questions. JR came to our home and did the measurements. Our installer Justin did an amazing job. Would definitely recommend this company.
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Frequently Asked Questions
Does Dodd & Souter sell carpet stain-remover products?
It sells stain remover products in its showroom.
How often does Dodd & Souter recommend professional carpet cleaning?
It recommends professional hot water extraction every 18 to 24 months and says this keeps the carpet warranty in effect.