Overhead Door Company of Abilene

Most disorganized company I’ve dealt with. Called to get a door looked at and was told they were booked that week but could get me in next week but would call ahead to schedule exact time. Over two weeks go by and no answer so I called another door company. Then two days later the tech shows up unannounced while nobody is home. Had them proceed with the investigation and instead of quoting the tech slapped the parts in without checking with me first. I will never use this outfit again and for sure won’t recommend them to anyone. Find another company.

called them on 02-02-26 to schedule a garage door repair for a broken spring, said the would do the job on 02-03-26 tuesday, nobody called so i called them, they said i was not on the schedule but would be later in the afternoon and they would call me. never called , never showed. i called them today 02-04-26 they said well we can do it tomorrow. i said forget it, i will call another company.

Overhead Doors was great to work with, from dealing with Jeff the service technician, the office representative, and the owner. They were all professional, personable and, most importantly, effective/efficient at repairing my garage door. As a veteran, my first inclination was to go with a veteran-owned company like the one I originally used - I believe they’re called Veteran Garage Doors or something like that. They misdiagnosed the issue and quoted a repair cost of $450. Thankfully, Jeff with Overhead inspected my broken unit and immediately saw that it only needed a capacitor replacement. That’s an honest $180 job. Shame on you Veterans. My experience was superb and I would highly recommend Overhead to everyone. I have two points of constructive criticism— (1) modernize your methods of payment and (2) offer a veterans/service member discount. I had to physically drive to Overhead’s office to pay. In this day and age, most establishments allow online payments or a way to pay immediately at the conclusion of the work. And two, it’s easier than ever in Texas to prove if someone is/was a service member. I know Stolen Valor (when people falsely claim to be a service member to obtain benefits) exists, but showing proof from your Texas drivers license or a copy of the DD-214 could be the required step before granting a veterans discount. Just a thought. Thank you.

An amazing job done by the people at Overhead Door company. I had a custom job done due to a support beam in the garage. Sam installed our garage door. He was awesome. He worked hard, was polite, and did an amazing job installing our garage door. I was impressed with the job from start to finish. I was pleased with our initial bid, the communication, and the service. The price was extremely reasonable. I will be using Overhead Door Company for all of our rentals!