Empire Overhead Doors, LLC provides residential garage door repair, opener installation, and full door replacement. Office staff coordinate scheduling and estimates, while field technicians handle diagnostics, repairs, and upgrades.
Customers note prompt scheduling, helpful communication before and after visits, and efficient on-site work. Technicians are described as courteous and punctual, with clear explanations of repair options and costs. Service quality and follow-through on maintenance are recurring themes in recent feedback.
Based in Schenectady and serving the greater Albany–Capital Region, including nearby communities such as Saratoga and surrounding towns.
Repairs for broken springs, rollers, and cables; garage door opener replacement and setup; new garage door installation; seasonal tune-ups and maintenance; safety inspections and adjustments; track, hinge, and hardware replacement.
Recent reviews emphasize quick response times, especially for broken spring repairs and urgent issues. Many mention friendly, informative communication from the office and technicians who arrive when promised. Customers report clean, efficient workmanship and clear pricing, with several noting successful opener upgrades and smooth new door installations.
Excellent experience working with Empire Overhead Doors! Vanessa was clear, communicative, and prompt with all of the information needed for the repairs. With a very old garage door system broken in several spots, the technicians who first came and did an estimate and assessed the issues (Mike) and completed the repair (Jameson) were professional and timely. While the overall job was expensive, it was a complete replace of almost all every part in the system and almost an entire day of work, so all in all, well worth it. I’d definitely recommend Empire Overhead Doors to anyone who is looking for service.
I have been using Empire for a few years now and they sent to me a special for a winter tune up and roller upgrade which was so reasonable! I asked for some info on a new opener as realizing mine was getting old. Great price and installed while Mike was here. It works great and now I can operate it from my app one happy camper! Excellent customer service and always here when I needed them and living in Schenectady I appreciate them!!!
Empire put in a new garage door for us a few years ago. Their service and product are top notch. Vanessa has stayed in touch and conveniently handled our maintenance service. Maintenance crew is first class, efficient, and got here when they said they would. I highly recommend Empire Overhead Doors.
I would highly recommend empire overhead doors for a multitude of reasons. First, they are a mom and pop operation that really cares about serving the customer with the utmost devotion. True care, not just a facade to gain your business. Second, the price was very reasonable, I was rather surprised at how low the price was. Third, the man who did the installation of my brand new overhead door (Jameson) was an absolute pleasure to watch as he was an organic machine in which the way he worked, flawlessly! Didn't stutter for a second. I even said to him "this is nothing for you is it?" He replied "Got a fork? This is a piece of cake! Hahaha."I will conclude with this, if you need any repairs, replace, or simply maintenance for your overhead doors please call them I guarantee you will be satisfied as much as I am. They are super nice people. And deserve all the business they get. I will use them again in the future.P.S.My neighbor laughed at me as he saw me stare at my brand new beautiful door. Now I have to do the rest of the house. Hahaha.
Empire Overhead Doors came out the same day to replace my broken springs. The service was quick, professional, and the technician was great to work with. The price was in line with other estimates—still expensive, but that’s just the nature of the repair, not their fault. I really appreciated their speed and professionalism. I wouldn’t hesitate to use them again or recommend them to anyone needing garage door service.
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