Pioneer Door

Excellent service from the entire team. It started meeting with Garrett who inspected our unit and determined it was old. Garrett was on time and professional. Jeremy with sales was quick to respond and get us a quote promptly. Keegan was the installer of our new unit. He was on time and professional. He was patient with me asking questions about remotes and unit. Highly recommend and will definitely use them again.

I visited Pioneer Door on 12/10/2025 seeking advice on a new garage door opener, as recommended by my HOA. The staff gave me guidance, and I purchased a new garage door remote. Unfortunately, when I got home and followed the correct programming steps, the remote didn’t work. After researching on my own, I discovered I had been sold the wrong model: I needed a 971LM (390 MHz), not the 371LM (315 MHz). The next morning—less than 24 hours later—I returned to exchange the remote. They didn’t have the correct model in stock, which was fine since I could order it online for much less. What wasn’t fine was being told I couldn’t return the incorrect remote because I no longer had the receipt. The receipt was tiny, barely the size of a Post-it note, and without it, I was stuck with a useless $44 purchase. To make matters worse, I even left the original remote with them, yet I was not refunded a single dollar. This outdated “no receipt, no return” policy feels like something from 1995. While the staff were polite and I treated everyone with respect, the business practices are disappointing. My advice: if you shop here, guard that little receipt carefully—it’s apparently your only protection if you’re sold the wrong product. Bottom line: Good people, but bad business. GM called me and refunded my card. Appreciate the phone call.