Mass Garage Doors Expert

Ronen was a lifesaver tonight! Our garage door opener completely broke down last night and was far too heavy to open manually so our car was outside in the bitter cold AND I have surgery scheduled for tomorrow. Our business involves moving heavy objects from the garage into the car and I would have had to carry them through the house to get the to the car outside.

I contacted two companies with excellent reviews and the ability to schedule an appointment online. One of them called me back, completely disregarded the appointment I had scheduled and said the earliest they could see us was 5 days later. The other appointment was with Mass Garage - Ronen said he would see us the same day & kept in touch with us by text and phone to let us know when he was arriving.

When he arrived he immediately knew what the problem was, explained what he was going to do and got it working quickly. However he wasn't satisfied and even though it was far past regular working hours he spent some extra time to get it working perfectly, better than it ever has worked since we've lived here.

He took the time to explain what he was doing and pointed out several flaws in the way the door was originally installed. Normally this would be an opportunity for a repairman to try to upsell us to a much more expensive bill but he said "You're paying me to get your door working, not to do a big installation." and assured us that the door would work well for the foreseeable future.

The only replacement part we had to pay for was minimal (a replacement cable). I don't know what these repairs normally cost but I got the sense that his price wasn't the cheapest but was reasonable. In my opinion it's worth paying a hard working, highly skilled technician what he/she is worth, especially when they are super responsive, arrive ASAP and do good honest quality work.

Bonus: I was able to pay completely electronically by Apple Pay or credit card and get an email receipt. It's a small convenience but one I appreciated.