Showroom and service hub for replacement windows and doors in Cambridge, focusing on clear communication, detailed installs, and tidy work areas.
Local showroom access, responsive scheduling, and installers who respect the home and finish with a tidy workspace. Many customers mention helpful design input and follow-through if adjustments are needed after install.
Cambridge base with service extending to nearby Waterloo Region communities; call to confirm your location.
Services include in-home consultations, custom-sized replacement windows, entry and patio door replacement, product selection guidance, and professional installation with site cleanup.
Recent reviews frequently mention smooth end-to-end service—from sales consultation to installation—along with clean worksites and punctual crews. Customers appreciate design guidance and communication, even when plans change. Some feedback notes occasional delays or difficulty reaching specific reps, but follow-up visits to resolve issues are highlighted. Overall sentiment trends positive on product quality and installation workmanship.
Great quality door. Excellent customer service. We had a few hiccups during the installation, mainly linked to the unusual techy door accessories and cables needed, but they addressed them without delay and came back as many times as needed for everything to be perfect.I highly recommend.
Brookstone was a fantastic company to work with. Everything from the initial sale to installation was handled professionally and efficiently. The installer (George) was fantastic. He worked so hard and made sure that everything was cleaned up each day.I am very happy with my new windows and would highly recommend this company to anyone looking for quality product and excellent service!
I had my main floor windows and front door replaced by Brookstone two years ago now. I typically have a difficult time getting in touch with the regional customer service reps when issues arise and I've had some ongoing issues with my front door, along with an initial sales pitch that didn't turn out to be terribly honest by any stretch. The saving grace is the gem of the company: Trevor. Trevor is knowledgeable, friendly, and a pleasure to work with. Trevor is awesome. I should also add that - when it's working well - the door is fantastic
I am absolutely thrilled with my new front door and the incredible service provided by the Brookstone team! From the very first consultation to the final installation, the entire process was seamless and stress-free. I even changed my design and it was handled promptly and correctly. Brookstone is easy to contact and always answers the phone.The sales team was knowledgeable and helped us choose the perfect door that fit our style. The door itself is beautiful and has instantly boosted our home's curb appeal!
From start to finish I’ve been impressed with Brookstone’s professionalism, knowledge and attention to detail. They were patient with all my questions and made sure I was happy with the outcome, and had great suggestions for design. The installation crew was on time, obviously very experienced and cleaned up at the end of the two days they were at our home. The quality of the product is amazing and looks beautiful. I highly recommend Brookstone for their quality and customer service. I’ve added before and after pictures.
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