Overhead Door Company of Charlotte

--- Title: Price Gouging Alert! IMO I had an extremely disappointing experience with Overhead Door Garage Company. They quoted me over $1,000 for a repair that I researched thoroughly, and found should only cost between $400 and $600. It was astounding that they thought I would accept such an outrageous price. To add insult to injury, the technician suggested that he could call his boss to potentially get me a better deal, which clearly indicates that he knew he was overcharging. They also charged me to even come out and diagnose the problem, which is appalling as well. He was trying to "fast talk" me and I knew it and of course, I didn't blink. That whole interaction reaked of price gouging, and I suspect they may do this to many customers. It felt as if they were banking on the assumption that I would agree simply because I am a woman, but I am well-informed and take the time to do my research before allowing anyone to work on my home. I ultimately had the work done and it was less than half of what OGD quoted. I hope this review helps others avoid being taken advantage of like I almost was. Be cautious and do your homework before engaging with this company. Overhead Garage Door Co.

The technician was as a really nice person. He explained the problem, worked efficiently. The cost was very reasonable. Couldn’t have been more pleased. And I didn’t have to wait two weeks to get on the schedule. They worked me in the next day!

Excellent outfit - I’ll be saving their info and recommending them! I called about replacing springs and Cassie gave me clear pricing and info about what to expect. I knew what I wanted and scheduled a service call. Chad arrived (early) the next day and I showed him my issue. He checked things out and went to work. Less than 1.5 hours later he was done and things were running as smooth as silk. Springs changed, door lubed & adjusted, and the fair price I had heard the day before. He commented on some of the things that go on - upselling, warranty ‘levels’ for springs, and scare tactics. Said they get a lot of work after the competition has made a visit. Only 4 years here so I’m building my list of contractors & service folks. These guys are on my go-to list!