Creative Door Services Ltd

The young man who came to service our garage door was very helpful and informative regarding how to maintain our garage door in good shape. He fixed our problem and did a general service. He was genuinely kind and sensitive to our needs. We very much appreciated his skill and consideration.

I had a wonderful experience when I was spending thousands and thousands of dollars on a brand new garage door, but now that I have issues, Michelle is not only NOT offering a solution, but bad mouthing the company I had to call for the emergency repair. The installer from creative attached to my garage door opener to the frame of the garage and not to the actual door. The garage door opener has now snapped off the door as the parts that were used during the initial Install were substandard. 2 tiny screw were used and were expected to fail so that they can get the repair costs down the road Creative is not standing behind their work and saying that this is a spring issue, even though they won't send somebody out to inspect .. Not sure how they can diagnose something without seeing it but they are the experts right? I've asked for reimbursement on the part extremely disappointed ?? adding to my review because I just read creative doors reply… what they have posted is completly false- I requested photos, Michelle said there were none. There was never repair done to my door after the initial installation until this week when the garage door opener snapped off the door frame because it was not attached to the door itself Multiple times via email I requested for a manager to call me or to come out to the house to see in person, but because I had already had it repaired, they were not interested in reimbursing me for the parts The door opener was installed by 2x1cm long rivets and the gentleman who fixed my door, said that this is not an unexpected repair the installer should've known that overtime, these would snap off being that they are attached to the frame and not the garage door itself. I feel so even accepting their poor quality, workmanship and trusting Michelle

Around 7am on November 14, 2025, a van with creative doors decals nearly caused a pile up on hwy 1 west by the end of the 216th merge on ramp. I was travelling 110km/h in the left lane with good distance, when the van, license plate SW 6522, merged in front of me travelling around 60km/h. It was raining and I slammed on my breaks hard. It was a very close call and very distressing as I was almost rear ended too. After slamming on my breaks, I was following them, travelling 60km/h for several seconds before the van began accelerating. Unsafe driving by this company, and I am very grateful this incident was only a near miss.