Local garage door supplier with weekday showroom and parts counter. Offers installation, replacement, and service for residential and commercial doors and openers.
Weekday counter support for parts and questions. Local installation and service for a range of residential and commercial doors. Ability to help with common repairs and opener issues. Clear scheduling by phone or in person.
Drummondville and surrounding Centre-du-Québec communities.
Sales and installation of garage doors and openers; replacement of broken springs, cables, rollers, and weatherstripping; opener troubleshooting; track and door alignment; routine maintenance; parts counter support.
Customer feedback is mixed. Many note friendly counter service and helpful staff, including small parts assistance. Some reviews praise product quality and neat installations. Others report scheduling delays, difficulty with follow-up, and concerns about installation quality on certain jobs.
All I needed was a remote-controlled clip, and the staff were still helpful and friendly. Plus, they gave it to me for free. Hats off to Drakkar!
I went to see them at the beginning of last week because I have a broken garage door. They told me they would come on Monday to take measurements and see what type of door I needed, but no one ever came. I called them back on Wednesday, and they said, "Sorry, an employee left this morning. I'll go myself tomorrow. Call me back around 8:00 a.m. tomorrow so I can put you on my schedule for the day." I called them back on Thursday morning, but they didn't answer. I left a message, as usual, and they didn't call back.And last week, I asked them for weatherstripping. I gave them the measurements, and they said they'd get back to me with the prices and that they had everything in stock. They never called me back. I called them again, and they said they needed some information for the invoice so they could give me the prices. I emailed them the information as requested, and I never heard back. I think their service is a big fat zero. I'll never buy anything from them again. They don't care about their customers.
Note to self: never do business with this company again. Quote not honored, shoddy installation, nonexistent after-sales service, four months without working doors, the main door keeps misaligning, pieces are falling off, the motor is straining, and there's absolutely no service. It's a complete nightmare. One star because it's impossible to give less.
Excellent quality products, great team, helpful and professional in Drummondville. I had two doors installed by technician Alex; he is meticulous, quick, and very efficient.Well done!
Super service !!!
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