OGD Overhead Garage Door

It was fast, easy and painless lol, i’ve read the reviews of other people and it’s funny how people can have different experiences with the same company. All I can say is for me. It was a blessing. The Company is OGD and from my perception. That means it has GOD in it.???????

The service technician listened to my explanation of the problems I was having with two of the overhead doors. He then performed a test on both doors and explained what each door needed to return them to perfect condition. I am pleased with the work he did as well as the materials and labor charges. OGD will remain my goto company.

Needed to have the company dock leveler repaired because we only have 2 receiving docks. Make it had with just 1 in operation. Call Overhead Garage Door and that sent out a tech that afternoon. He evaluated the dock leveler and gave me any estimate the repair and fixed in while he was here. I have him also check the other one out and just serviced it. Nice and super friendly tech. That is a nice perk!

Blake was great: on time, very informative, identified our issue instantly. Gave me repair options, went over costs, and time frame for the project. He’s an independent contractor within the co which means his work reflects his pay. I will most definitely be calling him back when another issue arises

I am writing to express my extreme frustration and disappointment with the poor service and lack of communication I have received from your company. This situation has not only been unprofessional but has also cost me both time and money.

I took time off work twice to accommodate your technician’s (Marco Munez) visits—resulting in lost income—based on the understanding that the issue with my garage door had been resolved on Friday, October 24. However, upon inspection, the wires and the light bulb connected to the circuit board were left exposed. This is unacceptable and demonstrates a clear lack of care and quality control.

On Monday, I spoke directly with the manager (Rebecca Thompson) and explicitly stated that I did not have any additional funds to pay for further work. Despite this, your technician replaced the sensors without my authorization and without informing me of any additional cost. This is deceptive, unprofessional, and entirely unacceptable business practice.

Because of your company’s repeated mistakes and lack of communication, I have now lost income on two separate occasions and had to rearrange my entire schedule.

I am formally demanding compensation for the time and wages I have lost due to these repeated service visits, as well as written confirmation that I will not be billed for any unauthorized work. I was also informed that there was a 90 day warranty after receiving the initial service, yet this was not brought up at anytime. I expect immediate corrective action.

If this matter is not resolved promptly, I will have no choice but to escalate my complaint and file a report with the Better Business Bureau and other relevant consumer protection agencies.

I expect a written response and resolution within five (5) business days.