Precision Door Service

We've used Precision twice now. We were very happy with our first set of garage doors when we purchased our home and needed to renovate. Years later we decided to add an additional garage on our property and called Precision again because we were so satisfied. We had a wonderful technician Thom Travis, who went above and beyond to make sure every detail was just right for our needs with our new garage. Couldn't be happier, and highly recommend this company for their quality and professional workmanship. Thank you so much! Precision for making the experience so pleasant.

Hunter did an excellent job, He was very professional, friendly, Informative and answered all questions. The quality of work was also exceptional, fast, and thorough. We kept you as a contact on our phone for future garage door needs. Definitely will recommend and refer your services to family and friends. Happy customer! Thank you.

Precision Garage Door Service of Knoxville came to my rescue. Controller for my garage door would not function. Had to replace motor, controller with all new hardware. Peyton was thorough and careful in his work. I will highly recommend to others.

Response to my request online and appointment was made quickly. Preston, the technician was very polite. Our home is 30 yrs old and the door was installed with 1 large spring. That spring was replaced after 15 years. Precision's policy is to put two smaller springs for safety and best performance. However that increases the cost. The service tech also recommended that our cables be replaced as well. I had to speak with Matthew, a supervisor, who was very kind and explained all the reasons. We did not feel that two springs were necessary, since the door has worked fine for 30 years with one. I was disappointed that I was going to be stuck with a $65 service fee if they didn't do the work. Matthew was able to make a deal for the one spring and cables for just $50 more than what I originally expected. I did have to sign a couple documents saying that they weren't responsible for any issues that arise since I chose not to go with two springs. The job was done quickly and time will tell. If I get 15 years out of this one I'll be more than happy. The tech was concerned about how noisy the door is, but it is no noisier than before, and well, it's 30 yrs old so. . . It's not that I wouldn't recommend this company, but I would likely use another and ask more questions about such policies before scheduling.

I am writing to provide positive feedback regarding the professional services I recently received from Precision Garage Door. The service technicians, Preston and Hunter, demonstrated a high level of professionalism, technical competence, and customer care throughout the entire service visit. From the initial communication through the completion of the work, both technicians were courteous, respectful, and clear in explaining the scope of the service being performed. They took the time to answer questions, outline available options, and ensure I fully understood the recommendations and the work completed. Their communication was timely, transparent, and reassuring, which made the overall experience smooth and stress-free. Preston and Hunter worked efficiently and carefully, showing strong attention to detail and a genuine commitment to quality. It was evident that they take pride in their work and in representing Precision Garage Door in a professional manner. The service was completed promptly, and the work area was left clean and orderly. Overall, this was an excellent customer service experience. The professionalism, courtesy, and clear communication demonstrated by Preston and Hunter reflect very positively on Precision Garage Door as a company. I would not hesitate to recommend your services to others and would gladly request these technicians again in the future.