Local supplier and installer for garage doors in Lévis, Quebec offering sales, installation, and repair. Capable of special orders and responsive service calls.
Clear communication on product sourcing and timelines, attention to installation detail, and responsive follow-up for repairs. Local knowledge of regional weather considerations and practical, solution-oriented service Local experience that helps homeowners across Lévis, Quebec compare a more region-aware provider.
Lévis and the greater Quebec City region, with travel to nearby communities as needed.
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Garage door sales and ordering; installation and replacement; spring, cable, roller, and track repairs; opener installation and troubleshooting; weatherseal and balance adjustments; light commercial and delivery-truck door repairs.
Reviews frequently highlight quick response and timely repairs, with several noting courteous, professional interactions and clear explanations during sourcing and installation. Some customers mention prompt after-sales support and fast turnaround on service calls. A minority of feedback raises concerns about follow-up communication and tone when discussing recurring issues. Overall sentiment trends positive, centered on responsiveness and effective repair work.
Very satisfied. Mr. Poulin is a professional and friendly, which is much appreciated. I recommend him without hesitation.
The work was done, but a month later the garage door came loose again. When I called back to understand the situation, I was told it was due to the snow and the resistance it creates—information that should have been provided at the time of the service call, as a preventative measure.Unfortunately, when I mentioned the importance of this type of advice, the attitude was arrogant, and I was told I should "just look it up online." I expect to receive explanations and recommendations from a professional, not a condescending response. Technical service was adequate, but communication and customer service were very disappointing.
Excellent service de M. Poulin et son équipe. Je recommande.
I received excellent service from Mr. Poulin. I was looking for a specific garage door and no other supplier was able to provide it. Mr. Poulin took the time to explain the complexity of doing business with this supplier. He ordered the door, which I received on time, and I also received very good service during the installation. I would definitely recommend him!
Exceptional after-sales service. We had a problem with our garage door. I called to explain the issue, and 45 minutes later, Mr. Poulin was at my home in Stoneham and completed the repair in just 30 minutes. Five-star service.
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