Plano Overhead Garage Door

Plano Overhead Garage Door was great; my second time using them for a repair. They were able to come by the same day when my garage door was stuck open. The technician Sean was great, answered my questions well and honestly. I like that they give me options and don't try to pressure or rush me into making expensive decisions. They do a great job.

I genuinely do not understand how this company has so many five-star reviews. I called them out for a simple broken spring replacement. Before the spring broke, my garage door ran smoothly — no grinding, no screeching, no metal-on-metal noise. After their technician replaced the spring, my door suddenly sounds like it’s tearing itself apart every time it opens or closes. When I had them come back out, they immediately pivoted to, “It’s your old parts,” and handed me a quote to replace the rollers. Funny how that was never mentioned before or during the initial repair. No warning. No “hey, this might happen.” Just a brand-new problem followed by a brand-new invoice. So either the work was done carelessly, or this is a textbook upsell tactic. Either way, it’s unacceptable. You don’t fix one issue and create another — then try to charge the customer again to “solve” it. If this is how they do business, I’d strongly encourage others to get a second opinion before hiring them. I would not use Plano Overhead Garage Door again unless they actually take responsibility and correct the issue without trying to squeeze more money out of me.

Plano Overhead Garage Door truly exceeded our expectations with a new garage door installation. After initial consult wt Tammy at the Plano showroom and meeting with our technician, Will, we were confident this was the right company for our job. Tammy is friendly, knowledgeable, highly customer service oriented and, throughout the scheduling/job process, an absolute pleasure to work with! Will is honest, skilled, detail oriented and has a lot of experience/expertise in the field. He, along with his colleague, were punctual, professional and efficient during installation. The new door is beautiful, packs a huge design punch, and runs smoothly and quietly.

My wife and I have wanted to convert our garage to a co-working space for some time and garage doors were first on the list. We found quickly that there are a lot of options and a lot variables as well. The folks at Plano Overhead Garage Door were friendly, knowledgeable and most importantly, they delivered. Couldn’t be happier with our new doors!

They have beautiful garage doors. Everyone was very helpful every step of the way. Installation was great. Jarrod was so nice and he was a pleasure to work with. I highly recommend Plano overhead garage door. Professional from start to finish!