Overhead Door Company of San Angelo™

I'm not impressed with the caliber of technicians who did my door installation. Several discrepancies were noticed after installation. Several errors upon ordering the exact motors i requested. I only went with this company because I see overhead door stickers on a lot of houses that I clean. I now wish I had gone with another company. So beware!

Poor interpersonal communication skills over the telephone! Over a week out for an appointment?! It's a wonder this company is even still open. You're better off replacing the door/opener with one from Lowe's or Home Depot and getting away from this company.

Very disappointed with the service received from Jody and Overhead door. I have a six year old door opener they put in that started making a horrible grinding noise. A technician came out and spent - at the most 10 minutes lubricating the chain and rail. I wrote a $75 dollar check and he left. I knew by the afternoon that wasn’t the problem, called back and couldn’t get an appt for 4 days. They came back out and told me the circuit board was bad, paid $86.60 for a new circuit board. So at this time I am in for $161.60. The technician stated that if this didn’t fix the problem they would come me out and replace the unit for about another $400 with a $75 credit. After a few days it was obvious this was not the problem. I called our home warranty co, they dispatched another garage door opener co and he tells me a gear in the unit is broken and that is my problem. The home warranty co will replace the unit. I called Overhead door co of San Angelo back to see what the warranty is on the circuit board and Andrea tells me the years, but she can’t approve a refund. She returns my call the next day and states Jody will not refund my money. I ask to speak to him and he tells me I didn’t give them the opportunity to fix it correctly and I should have called them back instead of another co. Are you kidding me??!!?? How many times is a customer supposed to call for service? Whatever happened to customer service and get it right the first time?