Abhijit Parihar
Custmore Service Manager from A1 called and resolved the concern. It will not be fair for me not to update it. Thanks for great Customer service from the company. I understand this may be one off incident.
Bait-and-Switch Pricing + Negligent Service + Forced Upsell — Avoid
I received an A1 Garage Door Service mailer advertising a tune-up for $29. When the technician arrived, he upsold me to a $129 package that included roller replacement. I agreed.
After replacing the rollers, technician skipped mandatory counterbalance tension adjustment and system alignment — standard required steps after any roller replacement. When I specifically asked if these steps were necessary, he told me they were not required. This is factually incorrect and contradicts industry practice.
He then completed A1's own 29-Point Safety Inspection, certifying my torsion springs as PASS. Within 15 minutes of him leaving, the springs failed and the door became completely non-operational.
He returned, claimed it was "purely coincidental," and charged me $374.15 (After discount from 504)to replace the same springs he had just certified as passing. I had no choice but to pay — my home was unsecured with no alternative available. I wrote "I Refuse" on the invoice to document my objection.
A1's own 29-Point Inspection report certifying the springs as passing — minutes before they failed — directly contradicts the technician's claim that the failure was coincidental.
If you receive an A1 mailer advertising a low-price tune-up, be aware of what happened to me. Get all pricing confirmed in writing before any work begins, and get a second opinion before agreeing to any repairs suggested during the visit.