ACS Home and Commercial Services LLC

They can't service my house for a new install even though they were the original installers, due to the fact they don't have an installer in my area. I'm 14 minutes from your office. Representative wasn't able to supply me with any information as an alternative to him being unable/unwilling to help me as far as manufacturer of the door or color scheme.

Highly recommended. They were very quick to respond to my request for a quote as well as all follow up questions. They provided detailed information up front with a positive attitude. The install was done quickly and professionally.

Edit:
I've lowered by review from 5 to 3 stars based on my second experience with them. After multiple attempts a technician was unable to do a simple weather stripping install correctly. The company was responsive but the technician seemed to not take pride in his work and that didn't seem to bother the company. Additionally he left loose screws in my driveway.

Update 2: Juan came back out and installed a threshold seal and I'm happy to say that even with the heavy storms we've had there has been essentially zero water getting in through the garage doors. This is a substantial improvement. 5-stars due to their persistence and excellent customer service and while I would have preferred that it worked out following the initial install, they have stood by their work and done everything within their power to correct it.

Update 1: After posting this review Amanda reached out to me and schedule for one of the techs, Juan, to come by and take a look. I had ordered a threshold seal already and Juan encouraged me to cancel it and said they'd supply and install one themselves. This is incredible customer service and goes beyond what I expected. I'll update the review following the planned install next week.

On our initial experience they were very responsive re: replacement of the seal on our garage doors. We were getting some water in but not a ton. Seals were replaced and failed within weeks. To their credit they replaced them again with a different product. Still having the same issues. Called and left a message. No call back. Called again 2 weeks later and was told it must be a foundation issue. Will update the review once we get this solved but presently I'm not content with that answer. They could have at least come and inspected the problem before passing the buck.

My garage door fell off the track at 5pm on Saturday when it was 40 degrees outside. I called ACS and they were out less than 2 hours later and had it fixed. They were very professional and reasonably priced. I have already made an appointment for them to come replace some equipment. I highly recommend their services.

I called ACS after hours when my door fell completely off the hooks, and they responded with great service I must say. The person that answer the call was very polite and didn’t mind that it was after hours. She treated me like the door were her and had fallen off the hook. She made feel like there are still good customer service out there. The technician was highly trained in his profession, and very knowledge about handling the situation I called about. I thought we would be out there all night working on that door. He told me to go inside and don't worry about nothing he had everything under control. I could not believe he put that door back on by himself, but He did and I was very happy with his work. I also ask him if I put in a work order for a key pad for the outside could he come back and install it. He replied I can do that tonight I just need to clear it with the office. I am really please with their customer service. I would definite recommend them to my friends and family member’s. As a matter of facts I saved their telephone number in my personal cell for future issues or concerns with my garage door.