Platinum Garage Doors, LLC

Platinum garage doors, LLC is an excellent company to do business with. We actually had an emergency situation where my wife inadvertently went through our garage door . I contacted Joel and he was at my home within an hour to assess the damage and gave us options for replacing the garage door and the door opener, which were both destroyed in the incident. Joel gave me a great package deal with what I think was a fair price. I was concerned with leaving our house open for several days. The incident happened on Friday. Joel couldn't guarantee me getting it done on Saturday, but said he would do the best he could and if not possibly by Sunday or Monday. He went above and beyond, rearranged some of his other work and fitted us in on Saturday morning. The installers were great and did a very good job. Due to the emergency situation, I believe that Joel could've run the price up, but he was very honest and was sensitive to the urgency of our situation and gave us a fair price. I would highly recommend this company if you are ever in need of any type of garage door work or repairs! i'm very pleased with the job they did.

I recently had my garage door replaced by Platinum Garage Doors, LLC, and had a great experience. Their pricing was very competitive, the quality of the work was excellent, and communication was smooth and easy throughout the process. Highly recommend!

We hired Joel to replace a broken commercial bay door spring. We agreed to replace both springs while we were at it. With the new springs Joel's company installed, the door would slam open towards the top and you have to pull down as your opening it. I told Joel the springs were overwound and looked like a smaller wire size as well as less of a coil count than our original springs. Joel assured me it was the best springs he could get for our doors. I just decided to deal with it. 3 weeks passed and the door became almost impossible to lift as the springs tension was wearing out. I asked Joel to at least come out and try to adjust it. After texting him repeatedly and Joel blaming us for not accommodating him to come out on a Saturday he finally got someone out after 51 days. Joel's tech that he sent out told me verbatim they were the wrong springs. After Joel had a conversion with his tech, all of a sudden the springs were not wrong. Joel's tech adjusted the springs and now the door lifts my entire weight when I try to hold it from slamming open. Joel said the door was fine in his opinion, but they could come out and install a larger drum pulley for the cable, which makes no sense as the door worked fine before the spring broke. Joel informed us he would be charging us to install the larger drum. I ended the call abruptly and Joel texted me he would come out and do it at no cost. After 2 weeks of saying we was coming out, we still have had nothing fixed. I had another company come out to quote the fix. They informed me it was the wrong springs. Their solution is to weigh the door and then get the proper springs for the door weight and size. Joel's company never did this and it makes sense now. Bottom line: tl/dr. Our door is not right and Joel refuses to fix it and/or take responsibility for his work and now I have to have another company redo it with the correct springs. I just want our door to work right.