Ventura County Overhead Door

In February, my garage spring broke over the weekend. I called the following Monday, and they were able to fit me in that same afternoon. Owen and Joey were awesome and very thorough. They made sure everything was working perfectly before they left. This week, I called again to replace my garage door opener. Jocelyn helped me schedule the appointment at a time that was most convenient for me. She explained all my options in detail and didn’t push anything, which I really appreciated. Today, Owen installed my new garage door opener. Once again, he was great—helpful, timely, and he took the time to explain how the new opener works. He also made sure everything was working properly before leaving. Overall, the customer service has been excellent. I highly recommend them and will definitely use them again in the future.

We moved into a new facility and needed motors installed for our roll-up doors. Enzo at VCOD made the whole process easy from the start. The techs, Danny R. and Anthony, did an excellent job — professional, efficient, and great at explaining all the features and safety functions. Laura G. in accounting made the paperwork and processing simple and smooth. Overall, great experience with VCOD. Highly recommend!

Ventura County Overhead Door did a great job automating our gates. While there were a few installation challenges along the way that were outside of their control, they handled everything professionally and stayed committed to getting it done right. Daniel was especially excellent to work with. He was very responsive, extremely helpful, and went out of his way to make sure the process moved forward and that we were happy with both the products and the final installation. He stayed engaged through the hiccups, communicated clearly, and made sure nothing was left unresolved.

I had a garage door system with a direct drive motor installed by VCOD about 10 years ago. After about 2 years, the door began to bounce and shudder about half way down, the motor would stop, and I'd have to manually reset it, which became a real pain. Despite a service call a few years ago to lube and adjust, the problem persisted. Admittedly it was outside the 1-year installation warranty at that point. I finally contacted Laura from VCOD and asked for their best technician to take a look - someone who REALLY understands how a garage door works so they can pinpoint the problem. They sent Evan out and he carefully observed the door mechanics before getting to work. My garage door was technically a "high lift" setup (more vertical travel than the usual), but the extra vertical lift portion in my install wasn't that big and therefore the graduated drums that were installed weren't really required and were affecting the weight of the door relative to drum diameter and spring tension, making the door very heavy at a certain point of the travel. After a number of attempts at different adjustments, cable lengths, and positions on the drums, Evan was able to get the door properly balanced through it's entire travel and it's been a couple of weeks now without any issue. So I'm considering the problem finally solved after 10+ years! Most technicians would just show up, "do their thing" and leave without actually solving the problem (but still charge you for the "service"). Evan was determined to figure it out and stuck with the problem until he got it pegged. That kind of excellence and pride in the quality of your own work and service to the customer is rare today. So kudos to Evan - and Laura was extra helpful letting me text her photos of the setup prior to the visit. A customer isn't paying for a product or service, they're paying for a problem to be solved. And that's what I got.

Outstanding customer service. I have had my garage door, (installed by this company) for years. Accidentally deprogramed my keypad to get in and the door shut while I was trying to figure it out. Joey, who is a service person came out and within 40 minutes or so had the door open. Have to get a new panel, but that is on me totally. I really appreciate the professionalism of the staff and the quality of the service with this company.