Overhead Door Company of Greater Cincinnati

A very frustrating experience to say the least... Needed a full two car garage door replacement and OHD's 'experienced and tenured' sales rep arrived and wrote me up for a new door with the same dimensions and color that we previously had. Seemed pretty easy and seamless.

Door arrived 4 weeks later and was installed only to find out that it was the wrong shade of tan which was selected by said sales rep. Another door of the correct color needed to be ordered, so that was going to take another 4-5 weeks. Fast forward, new door finally came in with the correct color.

Door was installed and one of the panels on the door was damaged with bubbling and dents on the surface. That particular panel would need to be replaced.

Fast forward again 5 weeks now, the new panel is still not in. It will be in next week making the total time to replace a garage door correctly roughly 4 months.

Terrible experience and lack of proactive communication. I'll be going elsewhere for my garage doors in the future.

I updated my review after four months. Please read to the end to see the updated text.

The sales rep, Michael R was outstanding! I had issues with my current 25 year old charge door. I had a guy from another company come out to fix it but I asked him to leave after hearing his prices. Then I worked on the door myself with parts I purchased on the internet. It didn’t go well (at least nobody was hurt)! So my wife and I decided to look for new doors. We shopped at three local companies and quotes were similar. Yet, Michael was the real difference in our experience. During our visit to Overhead Door’s showroom, Michael went over the many door options they carried and gave us the pros/cons of the different options. He did not try to up-sell us on anything. He seemed so genuine and trustworthy we decided to pursue doors from their Courtyard collection and a new opener.

Michael came to our house today to measure our doors and give us the written quote. While here he worked diligently on my old door, in this June heat, to get it to open/close for us. I appreciate this immensely. My old door was stuck half open. I thought it was going to be that way until the new doors came in.

I will update this review with a pic of the new doors once they are installed. Hope Michael sees this review: I can’t thank him enough.

After the installers left, I noticed a number of problems with the doors. I called Overhead Doors back and when I mentioned there were issues with the doors, they transferred my call to a lady. She did not speak English very well but suggested that I send her videos (see attached). This was in August of 2024. She did not reply to my videos so I text her to inquire and she finally replied that the panels would need to be ordered. In November, I text her again to ask about the replacement order and she replied they are still on order. It’s now December and I’ve heard nothing. In addition to the original issues, one door has a panel that separated from the adjacent panel. There’s now a gap that shows the inside white color from outside the door.

Our sales person, Mike was fantastic! He was personable, knowledgeable and didn't try to sell us something we didn't need. Just when we thought it couldn't get any better, Sam installed our door and he was absolutely fantastic! Professional, extremely knowledgeable and very friendly. We highly recommend Overhead Door!