Character Companies Inc.

I’ve worked with a number of builders around the area and Character Companies genuinely is an absolute favorite! They are super knowledgeable, resourceful and produce a quality product. To top it off, their communication is unmatched. If you’re considering purchasing one of their new builds OR selling your current home to them, I give you full confidence that you are making a great decision. Their whole team is great.

I can’t recommend Character Companies enough! They did an outstanding job on our project and delivering exceptional quality. The fired the previous builder we worked with for this project because they could not navigate the incredibly complex permitting process. Jacob and his team were able to push through the permits quickly. They were communicative, reliable, and went above and beyond to ensure everything was perfect. Highly recommend for anyone needing a skilled and dedicated builder!

This was literally our dream since buying our new home in late 2021, we interviewed countless contractors & companies and no one quite clearly understood our vision or was willing to help us navigate the insanely tough permitting process like Character Companies. They transformed our outdoor space into a stunning screened-in porch, and we could not be more thrilled with the results! The entire team at Character Companies demonstrated professionalism, creativity, and a deep understanding of our vision. They guided us through every step of the process — from the initial design consultations to the final walkthrough — with clear communication and thoughtful attention to detail. Truly making this experience such a breeze! We can truly tell they took such pride in their work and ensured every detail met our expectations. We've received countless compliments on the porch since it was completed— it’s become our favorite place to relax, host friends, and enjoy quiet mornings with coffee. The cozy ambiance, especially with the fireplace going, is hard to beat. We literally spend so much time out there! If you're considering a home project and want to work with a team that is both talented and trustworthy, we wholeheartedly recommend Character Companies. Their work speaks for itself, I meannnnn just look at the photos!

I highly recommend Character Companies for any home renovation needs in Northern Virginia. Their team was professional, communicative, and dedicated to bringing my vision to life. The quality of their craftsmanship exceeded my expectations, and they completed the project on time and within budget. It was a seamless, stress-free experience with beautiful results. Thank you, Character Companies, for your outstanding work!

We recently had the unfortunate experience of working with Character Companies Inc., and as government civil servants and veterans, we were deeply disappointed. The price of renovating two bathrooms and installing new LVP flooring at $70K (original quote: $84K) seemed excessive, but we hoped that the quality of service would justify the cost. Sadly, that was not the case, and it has cost us the chance to rent out our home while we are deployed to Iraq. From start to finish, the experience was a nightmare. The project management was abysmal, with multiple delays that extended the timeline one month beyond the agreed schedule. It took over two months to do just two bathrooms and replace flooring when the original timeline was four weeks. This company demonstrated a shocking lack of professionalism and accountability throughout the process. The design work was utterly incompetent, failing to conform to the existing plumbing structure in our bathrooms. The contractor disregarded our repeated attempts to bring attention to design flaws and forced the installation of bathroom vanities by performing a “carpentry fix” that left us with two top drawers sealed shut, one bottom drawer with a cutout, and one fully functional drawer. One month after installation, one vanity separated from the wall and had to be reattached. Our allegations of Character charging us for high-end fixtures and installing cheaper ones were ignored. The final straw was the damage done to our marble floors. Instead of offering a repair or replacement, the contractor covered it with LVP and then charged us at the end of the project for the extra costs of the LVP that they incurred to cover up the damage! This was deceitful and completely unacceptable. The CEO’s disregard for customer satisfaction and maintaining basic work standards is unforgivable. The only thing he did well was apologize profusely, not caring about fixing any problems. During a phone call, he admitted that our project was a “dumpster fire” yet didn’t offer any concessions. We strongly advise anyone considering Character Companies Inc. to stay far away. Their poor project management, substandard design, shoddy craftsmanship, and unprofessional conduct have left us with a costly mess that will take more time and money to fix. Protect yourself and go with an experienced, reputable company.