The Aurora Highlands by Richmond American Homes

Don’t expect any assistance from Richmond once you write the check! Warranty is almost none existent if you have any major problems with the property, consider your new home purchase “as is” if you invest. Poor quality of craftsmanship, warranty issues are not uncommon, once closed on the home, owner pretty much owns all the problems too!!

Been here for only 2 years and it’s already starting to feel ghetto. HOA is almost non-present anymore. Neighbors who are a mix of owners and renters are not taking care of their lots and have weeds growing 10 ft tall. The art near the park is consistently vandalized. The speeding around the community is outrageous with people going 60+ mph past the Aurora Highlands P-8 school. We need more speed bumps around the entire community. When we first moved here it was quiet now all we hear is cars with modified exhausts flying around the streets. There are doughnut marks on the roads from cars doing burnouts. We were over promised on the quality of the community and ended up being pretty disappointed. We have already started discussing our exit plan. I will raise my score on this review if there are speed bumps implemented or strategic enforcements on speeding, specifically in front of the elementary school. There are children constantly walking along those sidewalks, and we have to cross the street with our dogs to ensure that the lawn in front of the Richmond townhomes remain in good condition with cars FLYING down the road at all hours of the day.

Purchased a home in good faith. Irrigation system was installed poorly causing a leak under driveway. Took a year plus to erode the dirt underneath to finally sink the driveway. Contacted warranty services to no surprise was told it was not something they cover. How was I supposed to know there was a leak until something was effected by it, since it was underground and not visible. This has been the story over and over again with the warranty. No we have to repair the driveway and irrigation out of pocket. Buying a new home is financially difficult, this repair will probably push us to the point where we have to sell and lose a ton of money because we're left with no other options.

Don’t waste your time with Richmond homes. We have been in our home for two years and it has been an uphill battle the entire time. When we moved in, we didn’t have mirrors, shower doors, items we marked to get fixed (chip in the stairs, dry wall touch up, paint touch up, etc) weren’t fixed. We were told to mark things with tape that we wanted fixed, then later came back with the tape removed and items not fixed. We had a drain over flow since it was filled with trash since they didn’t clean before doing dry wall, which led to water damage and our floors to warp. The subfloor upstairs is extremely squeaky since they leave the window and doors open throughout the building process, letting the elements take their toll. Lastly, the blower motor for our furnace burnt out after two years, which led to us being without AC for a month before being repaired by a third party and costing us multiple thousands of dollars to get repaired. The warranty department is a joke. They play nice saying to call them or text them with any problems. Then it went from no return calls, to no return texts and now not even an email reply. We’ve reached out to the warranty department multiple times throughout this last year and have received no follow up what so ever. Pretty much to the point where we feel hopeless that anything will get fixed. There are plenty of builders out there in Colorado, and I can positively say that Richmond homes is one that you can cross off your list. For spending 600k on a brand new house, it definitely doesn't come close to feeling that way.

No warranty fallow up at all. Don’t spend your money with this builder. Bottom of the barrel. I’ve own 2 new homes prior to our purchase with Richmond homes. This experience was by far the worse. Never came back for paint issues. Electrical issues. Blinds missing and the list goes on. Was working with a couple warranty people and it seems they can’t get anyone to show up for warranty work. Please take your money to a builder that cares. This is month 14 with these issues and still haven’t heard from anyone. DONT BUY RICHMOND HOMES!!