Lennar Homes

I moved into a townhome that I purchased in one of your communities on November 9th. Two days after moving in my heat stopped working and a week after moving in my oven stopped working. It’s Nov 24th and my heat is still not working and my oven is still glitching among other issues that were identified in my new home orientation and acceptance walk through that were not addressed.
Lennar’s website states that your commitment to quality, value and integrity is the underlying foundation upon which Lennar was built and those fundamental principles guide the company in caring for your customers; however, that has not been my experience so far. Very disappointing.

As a real estate agent I had an excellent experience and I'm very happy I took my clients to Lennar homes. They build a beautiful home and their customer service and customer care is top notch. Their use of technology makes things so much easier. I highly recommend Lennar Homes.

We were first time home buyers and while we like our house, some sub-par craftsmanship has resulted in problems that Lennar refuses to do anything about. Dealing with the sales agent was also a nightmare when we were going through the buying process.

Without writing a novel on our experience, the salesperson we worked with was extremely incompetent. We would go weeks without hearing from her and when she did answer our questions the information was wrong more often than not. It took 8 attempts for her to send us an accurate contract, each of the first 7 revisions still contained glaring errors including the wrong plot number, the wrong orientation, even the wrong price. When we would receive updates they would come weeks late, we lived about 45 minutes away during the building process so we had to take it up on ourselves to regularly check up on the construction.

It was also clear that the builders paid very little attention to detail when constructing the house. One of our pipes started leaking 2 months after move-in and the plumber that repaired it told us that that pipe was broken when it was installed. One of our curved window trims (shaped like a half circle), was an arc for about half way and the other half was just a straight slat, they didn't even try to make it look passable until we repeatedly called them out in it. The painting was also sloppy, with globs of paint and messy streaks being common. We had paid for extra kitchen lights and we had to be there in-person twice to point out to the builder where they missed adding those lights.

Lastly the warranty coverage is a joke and Lennar will not do anything to help you. Our driveway cracked 3 months after we closed because they did not put down a layer of gravel underneath, which is a very basic paving technique, and so that part broke off and started to sink into the ground. They refused to cover it because "the crack was less than 1/4 inch" but was still very visible. They also did not put any gravel below our walkway so now that's sinking too and has started to separate from the house and driveway. We had a broken lock on our front door which we discovered when, after we had closed on our house and re-keyed our lock, a cleaning crew was able to gain entry to our home. The deadbolt also had issues closing. The person Lennar sent to "fix" this literally just took the lock out and put it back in. The deadbolt issues persisted after that so I'm not convinced he actually did anything. It took another 3 weeks of back and forth and Lennar until I just went straight to Level Lock directly to have them send a replacement. They also built our lawn from diseased sod and then when it died they pointed the finger at the weather. It's extremely clear the sod was the issue as you can see the exact lines that the sod was laid in, with good sod bordering bad sod, sometimes even in a checkerboard pattern where there's one good patch surrounded by dead grass. Not to mention we watered every day for 3 months but that still couldn't save our lawn. If it was weather-related like they claimed then all the grass would be dead. Not surprisingly Lennar refused to take responsibility for their low quality work.

In summary, Lennar has been a nightmare to try and work with and if you're in the market for a new construction home I would strongly recommend working with any other builder but them.

We lived in our townhouse for almost two years now and there are still multiple items they were suppose to fixed under warranty and are still not completed. They schedule repair appointment with you and then make you wait all day just for them to not show up. They no show to 3 appointments they scheduled with me. Mike Rollins and Brady Kucharski are both useless individuals that work for them. They don’t answer their phone, emails, or voicemail. Stay away from this company.