Alturas Homes

I was genuinely excited to buy a home with Alturas and had a great experience working with Katrina—she was kind, professional, and even met with me on Mother’s Day. I truly appreciated her throughout the process.

As a first-time homebuyer, I entered this journey with hope, trust, and the desire to find the right home. I didn’t walk away from Alturas—they ultimately chose not to work with me. And while I understand that not every buyer-builder relationship works out, I want to be clear: I tried everything I could to move forward.

My first offer was on a smaller home in the Arbor subdivision. The inspection revealed several issues, including:
1. Bowed walls
2. Damaged siding with exposed nail heads and holes
3. Water damage in the garage
4. Unfinished fencing I was expected to pay for
5. Visible tape lines, caulking issues, and inconsistent paint
6. Flushness and general finish issues throughout the home

Rather than walk away, I redirected my offer to their model home, hoping the issues would be resolved or non-existent. Instead, they were worse. Still, I remained engaged. I offered to buy another home, wait until August, or even walk away from $30,000 in earnest money just to make the deal work. That’s not “changing direction”—that’s trying to stay in the process.

What may have been missed in all this was my experience with my realtor. There were gaps in communication and things I didn’t fully understand at the time—because I’m not a builder, and this was my first home purchase. I wasn’t trying to be difficult. I was trying to navigate something big and unfamiliar, and I could’ve used more clarity and empathy along the way.

What hurts more than anything is that, instead of understanding or compassion, I later discovered that Alturas had spoken negatively about me to other builders in the area. This kind of behind-the-scenes judgment has made it more difficult for me to work with others—and I’ve since learned I’m not the only one who’s experienced this kind of builder “circle” treatment.

Alturas recently responded to my review by saying they were “perplexed” by its evolution—as though my opinion shifted based on how much attention I was given. The reality is, my opinion shifted because of how I was treated, and how others were encouraged to treat me afterward. When someone likes your product and is actively trying to buy it, dismissing them because of misunderstandings—especially without ever sitting down to work through them—is deeply disappointing.

Let the photos and inspection speak for themselves. Maybe the issues bother you, maybe they don’t. But what should bother all of us is a system that can quietly damage someone’s name and opportunities for simply asking questions or feeling unsure in a very complex process.

At the end of the day, I didn’t want to leave Alturas. I liked their homes. I tried everything I could to make it work. And I wish this story had ended differently.

We moved to Idaho in 2020 and bought our first Alturas home. The quality, workmanship, customer service and communication with in Alturas was top notch! We sold that house in 2025 and purchased another Alturas home!! Best decision ever to stay with this outstanding home builder who continues to build beautiful and quality homes and their customer service is at the top! Thank you Alturas and I’ll continue to spread the word ????

Buying our new home with Alturas Homes has been an exceptional experience from start to finish. The entire purchase process was smooth, transparent, and genuinely enjoyable — something you don’t often hear in new construction. The team guided us through each step, explained every detail clearly, and even offered great incentives that made the decision to move forward that much easier.
Our blue-tape walkthrough was incredibly thorough - Thanks Bryan, Ashley and Gordon! The team took extra time to address even the smallest details, and their commitment to quality really showed. The craftsmanship of the home is outstanding — from the finishes to the layout, everything reflects thoughtful planning and high standards.
After closing, the follow-up has been just as impressive. Any questions we’ve had were met with quick, friendly responses, and it’s clear Alturas truly cares about their homeowners long after the keys are handed over.
We also absolutely love the community. The location is perfect, the amenities are well-designed, and the park is amazing — it’s become one of our favorite parts of living here. The neighborhood already feels welcoming and well-planned, and it’s exciting to see it grow.
Overall, we couldn’t be happier with our Alturas home and highly recommend them to anyone looking for quality craftsmanship, an easy purchase experience, and a beautiful place to live.

A year ago we had no intention of leaving our old farmhouse for a new home in Cartwright Ranch but here we are! Initially we fell in love with the community - the neighborhood and amenities, the open space and recreational opportunities, the foothills - but our beautiful turn-key Alturas home sealed the deal.

From the moment we first walked into our model, the Birch, we were taken by its charm and gracious feel, its spaciousness, and its high-quality top-end finishes. Those were underscored by the customer service Alturas' staff provided during every stage of our journey. Alturas Homes is a great home builder - responsive and easy to work with.

What do I like best about living in a new Alturas home? If I must choose, it's the kitchen. Or is it the living room with its lofty ceiling or the view out the dining room window? I can't decide.

We moved into our Alturas home last summer and could not be happier! Our previous home was custom built and our experiences with that home to Alturas were night and day. Alturas not only builds beautiful homes, but takes care of its customers as if we were part of their family. From day one we have been nothing but impressed and grateful for the Alturas team. They stand behind their homes and warranty items were fixed with ease and in a timely manner. We recently had a leaking faucet and naturally this happened when my husband was out of town-John from Alturas was quick on the spot and took care of it, leaving me one less thing to worry about. I highly recommend Alturas to anyone that is wanting a quality built home, but more importantly a builder that cares about what they do and strive to do the right thing. Thank you Alturas! We LOVE our home!!!!!! The Blackburns