Haciendas at Highland Grove is a new-home community by Pulte Homes in Riverside, California. The onsite team provides plan information, tours, and guidance from selection through closing.
Home shoppers note attentive communication from the sales staff and a streamlined path from selection to closing. The community setting in Riverside, California appeals to buyers looking for modern layouts and proximity to local amenities.
Riverside, California and nearby Riverside County neighborhoods. Contact the community for current releases and nearby options.
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Community new-home sales, model home tours, purchase guidance, and coordination with Pulte’s build and customer care teams.
Reviews frequently mention professional, responsive sales support—especially noting consistent communication and helpful guidance during the buying and closing stages. Several buyers highlighted punctual appointments and clear explanations. Homeowners also comment on satisfaction with the layout and overall purchase experience. A few remarks point out that strong customer service positively shaped their final impressions.
We’re incredibly happy to be in our brand-new home built by Pulte, and we absolutely love the layout, location, and potential it offers our family. However, it’s important to recognize that the positive rating we’re giving is largely because of LJ, our outstanding sales consultant, and Ed, our committed customer service manager. Without their professionalism, follow-through, and genuine concern for our experience, our overall rating would have been lower.That said, we’ve faced a number of avoidable issues since closing that have made our early days in the home more stressful than they should have been. Some of the concerns include:• A non-operational irrigation system caused by incorrect parts being installed• Flooring defects that shouldn’t have passed quality checks• Improperly fitted or damaged window screens• HVAC plumbing issues, with both the A/C and heater not being plumbed correctly• Exposed nails and screws, which pose safety and cosmetic concerns• Sheetrock and plaster craftsmanship issues, including poor taping and finishing• Fence panels not installed properly or securelyWhile we understand that new homes require time to settle, the root of most of these issues lies in poor workmanship and subpar materials. Many of the frustrations we’ve dealt with could have been avoided if Pulte’s subcontractors had taken more pride in their work and approached the build with a “what if this were my home?” mentality.Ed has been the saving grace in this process. He listened, responded quickly, and made sure our concerns were addressed. His efforts have helped turn a bumpy experience into something manageable and have shown us what good customer service can really look like.We love our home — we just wish the path to move-in had been smoother.
LJ is our sales consultant. He is so professional, knowledgeable & wonderful. He is truly a people person.He takes his time in talking to us.We never had a sales consultant like LJ.
Dear Mr. LJ Mangune,Your service and performance have been exceptional. Your professionalism was consistent. You were always on tome for appointments and provided ereliable advice and recommendations. Your reliability was crucial during the beginning of my home buying and the closing stages, ensuring a smooth final transaction. I deeply appreciate your kindness, professionalism, advice, and commitment.
Very happy with our new home and really appreciate the Pulte team for making it as easy as possibly to getting us into our new home.
8 new Models under construction
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