Williams Homes

Do not buy any of their homes. Our multimillion dollar community homes are falling apart in less than 2 years. They cannot even build walls straight, pour concrete correctly-the sub vendors they use are the cheapest and lowest quality. Their head warranty Deborah is ill prepared for her position and thinks she is an expert in everything. Any of their workers that were good quit or were fired which is unfortunate for WH as they were the only people trying to help. It is a fight to have them repair things CORRECTLY. You will learn that they rarely fix the problem right and to code and standards but if you don’t know than your SOL.

a month ago We’ve been living in our home built by Williams Homes for almost two years now, and I can honestly say it has been a frustrating and disappointing experience. Within the first six months of moving in, we reported several serious issues: problems with the wood flooring on the first floor, a hump in the master bedroom floor, leaks in multiple windows, and issues in the upstairs master bathroom. We brought all of this to the attention of Preston, who was the superintendent at the time. Unfortunately, he was unresponsive—often taking weeks to reply, if at all. While he repeatedly told us someone would come out to assess the problems, that never happened. When our one-year warranty inspection came up, we had a professional inspector evaluate the home. We submitted a full list of concerns to Preston, and maybe one or two very minor items were addressed. The rest were completely ignored. Eventually, we learned that Preston had been let go, and from that point on, we were essentially left without any support. We have been in contact with Deborah from their warranty department, but she continues to tell us that we’re outside our one-year warranty period—even though nearly every single issue was documented and reported within the first six months. The lack of accountability and follow-through from this company has been incredibly frustrating. The quality of the home itself has also been disappointing. The floors creak constantly, and the “settling” issues go far beyond what should be expected from a new home. It’s clear that shortcuts were taken during construction, and there has been no effort to make things right. Based on our experience, I cannot recommend Williams Homes to anyone. They do not stand by their product, and once you’ve closed on your home, they are not interested in helping you—regardless of whether the problems were reported on time. Do your research, and seriously consider looking elsewhere.

Bought in Williams Ranch 9 months ago. The realtor in their sales office who handled my transaction (Clarence Clemons) answered all my questions, explained everything, made things happen, and is a delightful person on top of that. The house is well constructed, and very well insulated. AC bills during a very hot summer were extremely reasonable (there are Tesla solar panels on my roof, and a Tesla powerwall in the garage). Like all new homes, I’ve had a few (admittedly minor) issues, but these were promptly taken care of by the caring and extremely responsive warranty rep, Gary Arteaga. Between Clarence and Gary, you couldn’t possibly have had better staff! Coming from 77 acres in northern Vermont, a smaller home on a small lot has been quite the adjustment, but hey, there’s a lot less to maintain and the neighbors are great! Views are superb. Life is so much easier here (though prices were a shocker for this hillbilly, I am very glad I made this move). Hats off to Clarence for making it happen stress-free, and to Gary for keeping it that way!