HiLine Homes of Poulsbo

We had an excellent experience with Hi-Line and couldn't be happier with the end product. Everyone we worked with was great and our project manager Paul was very professional, responsive, and knowledgeable. You can't beat the value and we would work with them again in a heartbeat.

We recently had our home built by HILINE for our project, and we couldn’t be happier with the results! From start to finish, the entire process was smooth, efficient, and professional. A huge shoutout to our project manager PAUL, who went above and beyond to ensure everything was completed on time and to the highest standard his attention to detail, clear communication, and problem-solving skills made all the difference. He kept us informed every step of the way and handled every challenge with expertise and confidence. We are so happy with our home, and with Hiline!

I am writing this, because I feel that it is my obligation to advise/warn people that are thinking about building a HiLine Home through this office in Poulsbo.
Long story short from beginning to end it was a complete nightmare. We were juggle around to four different project managers which is never good. Right from the start they missed the foundation pour by 3 feet. They also put the electrical and plumbing on the wrong side of the house for the septic. They poured pier pads that were incorrect and took months for them to repair.
There were so many mistakes that just kept pushing us behind more and more. At one point under the project manager of Michael Dillon the house basically sat for five months with nothing being done.
Is cost our family close to 100,000 over budget because of all the setbacks and them raising the cost of everything. We also had to move our family four times with a newborn. I constantly asked what his issue was or how I could help, and he was just never responsive. By the time he was fired, it was too little too late. All I can say is if you were thinking of building with this office count your lucky stars that you get Nathan Berg as as your project manager from the start till end. He was with us on the last two months and did a great job!!! He is the only positive thing we can say about HiLine.
With all that being said, my best friends built the exact same home in Cle Elum, and had a good experience. So again, I am warning you if you are planning to build a HiLine with this office, you could be in for horrible experience
that will cost you time and money.

Overall we had a good experience with our build, there were certainly some challenges due to the pandemic and supply demand. However, with any construction project there are going to be obstacles to overcome. You pay for what you get and what you want to put into it; this is clearly not a high end custom home, but it is a cost effective build if you are willing to be flexible and put some effort towards getting things done.

Nathan (our project manager) was great! Communication was spot on and for the most part time lines were managed accordingly, not everything was perfect or got done as quickly as I wished but nonetheless, the house happened and we are satisfied customers. He and I got along great due to the no nonsense direct communication, I did my job....he did his; no excuses needed, let's getter done model.

This is our second HiLine home and are likely to do another one if that door opens in the future!

Pay attention to the other reviews and recognize that many of the good reviews are only from people that have done a consultation and have not signed a contract for construction yet. HiLine is super cooperative, communicative, and helpful right until you sign a contract. As soon as you're locked in, everything changes and you are no longer cared for.

It's been almost 8 months and our house still isn't done. There have been delays due to our project manager's negligence. He doesn't follow up, communicate schedule, or deal with problems until prompted to do so -- sometimes several times. There is an extreme lack of quality control and passion from HiLine to resolve issues. They seem to only want to build as many houses as possible at the expense of quality. Some subcontractors don't bother communicating with the project manager anymore and just reach out to us directly to get status updates, so communication on that side of things must be bad as well. Hiring HiLine has been detrimental to our build, not helpful.