Bonterra by D.R. Horton

D.R. Horton quality! Shitty houses and shitty service. Purchased 2/2024. My A/c was improperly installed and they still haven’t fixed it. I’ve had to spend almost $1000 getting window units to keep my house cool. They do not take responsibility for their shortcomings and never keep their word about fixing things. They conveniently cancelled doing anymore 11 month warranty checks and always find a way to blame the owners. This is completely unfair treatment of the customer who thinks they are buying a brand new home with a “warranty” Do better DR Horton because your reputation is showing!

EDIT TO ADD TO REPLY : I HAVE BEEN WAITING AND CONTACTING YOUR WARRANTY DEPT FOR OVER A YEAR TO GET THIS FIXED! This neighborhood is living up to its reputation by DR. Horton. I purchased a home in this neighborhood in 2-2024. My A/c unit was improperly installed amongst a list of other things and THEY STILL HAVENT FIXED IT! I have bacterial growth “aka MOLD” growing on my return now because they still have not fixed it properly. My family is breathing mold spores and I’ve been told that if I have it fixed myself then I’ve voided the warranty. How convenient! The warranty department promises to fix things to get you off the phone and then they don’t pay the contractors bills for the repair. They conveniently stopped doing 11 month warranty checks. The yards all FLOOD whether you have a fence or not. The warranty department is there to tell you that it’s your fault and they aren’t fixing anything. Please be careful and reach out to me if you have any questions.

We recently purchased in Bonterra subdivision. Alyssa Dino was our eyes, ears and a helping hands as we purchased overseas sight unseen. We have great neighbors and our home is lovely. Our development is growing every day! Alyssa was kind, patient and went above and beyond her call of duty for our military family! Thank you Alyssa.