Adair Homes - Creswell, Oregon

Would give zero stars.

Horrible company. Horrible. Stay away from them. I’m considering taking them to court here soon, and contacting the DOJ, and news. STAY AWAY.

Update- almost 2 years later and we still have issues and they never fixed so many things and now we have more issues. It’s insane. Seeking legal help.

We have been working with Kati, Sean, and Gary as we start the process of our home build. Every step of the way has been amazing! They have been on top of every question we have. Communication has been top notch. So thankful for the team they have on our build and can’t wait to continue the process with them!

My build went decent but it's been all down hill from there. Carpet didn't get secured correctly, it's been months and my vacuum keeps pulling it up and damaging it, trim not nailed in, bottom of frames not sanded and looks like crap, trim paint on body paint, nail pushing out of sheet rock. They dont respond timely and drop the ball. Its been a nightmare since we moved in. Their customer service needs help.

We have made it to the end of a long journey with Adair. We have built three houses simultaneously and so consider this as 3 reviews in one. This was our first build with Adair or anyone. We have a long history of working with houses but never a new build. As we learned building homes is serious business with plenty of pitfalls. You are going to have issues, you are going to have stress. Adair cannot make those go away but they can be supportive. Adair’s people did a fantastic job for us.
Adair makes the home selection process a breeze if you choose one their designs. 2 of our houses were custom and working with Kati on those was nearly as easy. We enjoyed working with Kati on the early part of the process and she continued to be a trusted resource for us throughout the entire project.
Adair runs strict timelines for planning approval that were not possible for us to meet. Fortunately they cut us some slack as there were issues out of our control. We also had some site preparation issues that were creatively resolved by Gary and Jason. Our site had existing utilities that could be tapped from another house temporarily. Gary’s unbridled enthusiasm was a good lift in the reconstruction phase when things weren’t going our way, really appreciate him.
Todd, Todd, Todd I must mention his name three times because based on how much he did for us there must be three of him. 1. Todd getting things done. He managed to keep this project on track now for 6 months. Never were we waiting on anything from Adair or a subcontractor. Need an inspection Monday morning, sub is there late Friday night. 2. Todd getting it right. This guy has an eagle eye for every detail on the project. He’s pointed out more issues and had them timely corrected than I can even list. 3. Todd the communicator. He told me today that he had other clients at Adair. For how he takes care of us and how much we talk to him he made us feel like we were the only ones.
If you work with Adair I hope you’re as lucky as we were with Kati, Gary and Todd taking care of you. We now have three beautiful homes, done right and on time!

I love the floor plans that Adair homes offer. Ultimately, we went with a more traditional home buying experience. However, the wonderful customer service that Kati Smith provided us with was unmatched! Her patience with our questions and her knowledge were refreshing during the stress of home shopping. I highly recommend working with Kati and Adair homes. I know my family will be future customers.

Elizabeth Grant is very knowledgeable and was willing to answer any question I sent her way. She was able to focus my indecisiveness in a respectful manner and I really appreciated being able to work with her on getting my house processed through Adair. I must have called/emailed her over a hundred times through out the whole process and not once was I met with anything short of an exuberant willingness to assist in any way she could. I continue to highly recommend Elizabeth Grant and Adair Homes to my friends & family.