Fieldgate Homes - Whitby Meadows

I have had multiple issues with Fieldgate Homes since moving into my property, and the customer service has been consistently terrible. The admin staff and site supervisor (especially Reyhana) have been extremely rude and dismissive every time I have tried to get issues resolved. Most recently, the staff sent to my home to fix flooring concerns were disrespectful and left without properly addressing the problem. The issue is still not resolved, and I felt completely ignored and brushed off. The overall experience has been unprofessional and incredibly frustrating. I would NOT recommend buying from Fieldgate Homes based on the lack of respect, poor workmanship, and refusal to take homeowners’ concerns seriously. Worst experience I have had with a builder.

The worst excuse for customer service. No one responds to emails. When things aren’t done properly due to poor construction everyone else is to blame but them. The response is either it is home owners maintenance or it was void because something was altered. They delay the closing during the pandemic due to union strikes and then rush and build the house poorly so they collect their money. Wasted our time and have the absolute bare minimum. We purchased in Pickering and it has been beyond exhausting to deal with them. Update. Received a call today from Debbie and was told the mould of disgusting and they cannot work on it till I clean it up. This was an extremely demeaning conversation to have first thing in the morning. This was caused by their poor workmanship… this bathroom hasn’t been used since the last tech came to inspect… we know it’s disgusting and hence why we are having this conversation. Most people don’t have the luxury of taking unlimited days off to be at home to watch them fix their poor workmanship. Multiple days off with little to no results. Pointing fingers and playing the blame game isn’t going to win nothing. Results are what matter. Will never purchase or recommend again.