Paul Gray Homes

We really enjoyed our first time building experience with Paul Gray Homes. As military veterans, we appreciate his attention to detail and the quick resolve of the inevitable obstacles of a custom build. His patience and personal touch made the process better than we could have imagined and we are thouroughly enjoying our new dream home. Thank you to Paul and the entire Paul Gray Homes team.

Redoing review, accidentally posted under my father’s account. Ever since I bought my house from him in 2019, my lights have flickered in certain rooms even after changing to new bulbs, the breakers flip after using certain devices like vacuums, microwaves, kitchen aids, several others. Never had these issues at my other houses. Not sure if he uses cheaper materials but this shouldn’t be an issue with energy efficient products. After the one year warranty inspection, his tech came out and said that this issue isn’t fixable and I need to manage how many devices are plugged into one area. Even with one device plugged in, still same issues. The problem lies with the builder and his subcontractors not wanting to fix the issue I originally reported.

We are very pleased with Paul Gray Homes. We had a fire in April 2023. PGHomes helped us put together a vision for our rebuild, that fit within all the insurance guidelines and had it completed within the 12 month time frame that our insurance had. Paul patiently dealt with the insurance company. All of the staff helped us with the decisions that needed to be made. The way they organized things helped us to not feel too overwhelmed. We have been in our rebuilt home almost a full year and love it! Thank you so much! Don and Marcia Uhls

Quality was our primary concern when searching for a new home. My wife and I realized there was an obvious choice when we sat down with Paul Gray for the first time. He was committed to ensuring the vision we had for our home would come to life with a custom build. His experience helped tremendously as he was able to give advice about improving details of our plans that we hadn't even considered to ensure we would be happy with the result. We have been living in our home for over two years now and couldn't be happier with it. The attention to detail exceeded our expectations. We went with all the vendors Paul recommended and they did a great job of bringing our selections together to create a home we are proud of. As anyone would expect, there were a few issues with the final result that required attention. The warranty company wasn't always the easiest to work with, but eventually came through to resolve most issues. The one time we had a problem that we didn't feel was getting the attention it deserved, we reached out to Paul directly and he quickly resolved the issue for us. I don't think we will ever want to move out of our home, but if we did want to build again then we would definitely choose Paul Gray Homes. We recommend his team to everyone shopping for new home. Many people seem to worry about building a custom home because they don't know where to start, but Paul makes the entire process as easy as possible. He walked us through every step along they way and took his time to thorougly answer all of our questions. Thank you Paul Gray and the Paul Gray Homes team!

Paul Gray Homes has a serious problem with managing their projects. At first the experience was good and Paul worked well with us designing our home. During the build, it was obvious that Paul's superintendents were stretched thin and had too much on their plate. The attention to detail started lacking and much of our communication about issues were going unanswered. It wasn't until after the build was complete that our experience went downhill quick. It's understandable and expected that not everything will be perfect. That's why there is a walk through to identify issues. The expectation however is that the builder will correct the issues appropriately and in a reasonable amount of time. We have been trying to correct numerous issues for the last 18 months with no end in sight. Our biggest concern is the way Paul Gray Homes treats their customers after the check is delivered and the keys are handed over. Multiple no-shows to appointments, work not being done properly the first time, rescheduling appointments at the last minute, providing excuses and condescension from Paul himself when we try to resolve the issues. If you want to build a quality home with a quality company, Paul Gray Homes is NOT the business you want to go with.