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Business ProfileHVAC Companies in Atlanta, Georgia

Empire Heating & Air Conditioning Inc

Empire Heating & Air Conditioning Inc

Empire Heating & Air Conditioning Inc is based in Decatur and serves residential and light-commercial customers in the Decatur and Metro Atlanta area. Founded in 1985 by Martin and Gila Hoover, it services, installs and repairs all makes and models of heating and air-conditioning equipment, including ductless systems and heat pumps.

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Business Highlights
  • Empire is locally and family-owned.
  • The company's service technicians and installers are fully licensed and insured.
  • Senior technicians are NATE-certified.
  • Empire performs background checks, random drug tests and personality profiles.
  • Empire is a Georgia drug-free workplace.
  • Empire's team has more than 200 years of combined HVAC experience.

Service Area

Greater Atlanta metro area, Atlanta and Decatur.

Active Business Listing

Empire Heating & Air Conditioning Inc is one of 10 HVAC companies ProsGrade lists in Atlanta, Georgia.

Active
Public local listing
Listing details

12 services listed, including Air conditioning installation & replacement, Air conditioning repair & maintenance and Ductless air-conditioning installation & replacement. Open Monday to Saturday. 1,151 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Empire Heating & Air Conditioning Inc compares with the other 9 HVAC companies on ProsGrade in Atlanta, using public Google ratings and review counts.

  • Ranks in the top half of the 10 Atlanta HVAC companies on ProsGrade by Google rating and review volume.
  • Has more Google reviews (1,151) than 6 of the 9 other Atlanta HVAC companies on ProsGrade.

Services Covered

12 services
  • Air conditioning installation & replacementHigh-efficiency AC systems
  • Air conditioning repair & maintenance
  • Ductless air-conditioning installation & replacementMini-split systems
  • Ductless air-conditioning repair & maintenanceMini-split systems
  • Heat pump installation & replacementHigh-efficiency heat pumps
  • Heat pump repair & maintenance
  • Furnace installation, repair & maintenance
  • Indoor air quality
  • Thermostats & zoning
  • Ventilation systems
  • Ductwork renovation
  • Commercial HVAC installation, maintenance & repair

Reviews

What customers say

Customers praise the technicians’ knowledge, and one valued a technician who listened to their priorities and offered reassuring input about an older system. One customer reported a same-afternoon visit, a more affordable repair proposal than previously suggested and completion within a couple of days; another appreciated replacement-unit options with comparative costs. One customer, however, waited a few days for a repair appointment and then faced a further two-week wait; a different provider evaluated and repaired the unit the same day.

Customer Reviews

Dianne Fellows

We are a local real estate company, Realty 2000 One, Inc. in Cape Canaveral. Our Property Management department has recommended the services of Empire Air, as well as others. We have been very pleased with the service, Brenden, the owner and his brother, Gio have extended to our owners. They are always readily available to discuss with our owners, their needs and to give the owners a choice of a replacement unit with a comparative a/c unit and the cost of each. Empire Air not only installs worn a/c units, but also does maintenance and troubleshooting. They have staff of professional a/c techs as well. It has been a pleasure doing business with Empire Air.
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Case Nichols

Empire came out the same afternoon I called them and completed our repair within a couple days. When the technician arrived, he told me that he’d come up with a more affordable fix than previously proposed. Everything worked great and this would be the first company I call in the future for any HVAC needs. Highly recommend!
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Marc Akers

Empire heating and air is extremely service oriented and has been there for us every time we needed them. The quality of their technicians is extremely high. They are knowledgeable, courteous, and thorough.

Nicoleta Serban

I needed a repair to my heating/AC unit. I waited for a few days to get an appointment. Empire sent someone who spent quite a bit of time figuring out the repair needed. The repair quote was around $3000 with another wait for two weeks. I called a different provider who came the same day to evaluate and repair for $460. This is upsetting but unfortunately this has happened to another friend of mine so it is not just my situation. I wanted to share this for others to know that this is not the right business to hire.
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Jane Armistead

The technician, Kobe (sp?), was on time & since we had not met before he took time to listen to what we wanted from the service call. Our system is on the older side & he gave us good input about our concerns with the unit. He was knowledgeable & reassuring which we appreciate very much.
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Frequently Asked Questions

How long does a standard residential AC replacement take?

It typically takes four to eight hours.

How does Empire determine the size of a replacement AC?

Its team uses a Manual J load calculation that considers insulation, window count, ceiling height and the direction the house faces.

Does Empire offer financing?

Empire offers several financing options.

Does Empire provide service around the clock?

It provides service 24 hours a day, seven days a week.