Trey Hall
Bob was great! I reached out in the later morning, and he showed up and got us taken care of before dark! We were super impressed and also signed up for the protection program!
FeaturedHVAC Companies in Aurora, Illinois
Custom Service Heating & Cooling Inc.
Custom Service Heating & Cooling Inc.
Custom Service Heating & Cooling Inc. is a family-owned residential HVAC company founded in 1988 and based in North Aurora. It serves Aurora and nearby communities with heating, cooling, indoor air quality and emergency repairs.
Business Highlights
- The company is family-owned and operated and has been in business since 1988.
- It lists itself as fully licensed, bonded and insured.
- It identifies itself as a Bryant Authorized Dealer.
- It offers same-day service for urgent needs.
- It describes its pricing as transparent and flat-rate, with no hidden fees.
Service Area
North Aurora, IL; Batavia, IL; Geneva, IL; St. Charles, IL; Aurora, IL; Wheaton, IL; Glen Ellyn, IL; and West Chicago, IL.
Featured Local Business
Custom Service Heating & Cooling Inc. is one of 11 HVAC companies ProsGrade lists in Aurora, Illinois.
Featured
Featured on ProsGrade
Listing details
12 services listed, including Furnace repair and troubleshooting, New furnace installation and replacement and Seasonal furnace tune-ups. Open 24 hours, 7 days a week. Rated 5.0 from 203 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Custom Service Heating & Cooling Inc. compares with the other 10 HVAC companies on ProsGrade in Aurora, using public Google ratings and review counts.
- Ranks in the top 10% of Aurora HVAC companies on ProsGrade by Google rating and review volume.
- Rated 5.0 on Google, at or above the 4.8 average of other Aurora HVAC companies on ProsGrade.
- One of 9 Aurora HVAC companies on ProsGrade rated 4.7 or higher from at least 10 reviews.
Trust Signals
Phones answered 24/7; call for urgent HVAC issues.
Services Covered
12 services- Furnace repair and troubleshooting
- New furnace installation and replacementEnergy-efficient, professional-grade systems installed to manufacturer specifications
- Seasonal furnace tune-ups
- Smart thermostat installationProgrammable or Wi-Fi thermostats
- AC repair and refrigerant replacement
- AC installation and replacementHigh-efficiency air conditioners
- Seasonal AC tune-ups
- Central air upgrades and duct adjustments
- Whole-home humidifiersFurnace-connected systems
- Air purifiers and filtration systemsWhole-home air purification systems
- UV light systems
- Emergency HVAC repair
Reviews
What customers say
Customers praise prompt service, efficient work and technicians who explain their findings. One customer says Bob negotiated a free replacement furnace and did not charge for labor after a heat-exchanger crack was found in a furnace one week outside its warranty.
Customer Reviews
Michael Ashe
Jose arrived on time, donned his booties to keep the house clean and serviced our furnace. He found a major problem, a crack in the heat exchanger. The furnace is one week outside of warranty. Bob, Custom's owner, called the company and negotiated a free replacement furnace and he will not charge us for labor. This is an honest and caring family business. 8 Stars! We do pay a monthly fee for maintenance....that spreads the cost of regular maintenance trips and gives us discounts on parts. Update: The next morning, here is our new furnace. All as promised!
nate gianpetro
Bob was able to come out the same day I contacted him. He was in the middle of driving and told me he was pulling over so that he could talk to me so that he could give me his full attention.
When he arrived he was friendly, efficient, conversational, and even taught me a few things about my furnace/house.
He did a phenomenal job & I will definitely be recommending him to anyone in need of help in this field.
William Domzalski
Bob did an excellent job installing our new furnace and explaining it's capability. He worked quickly and efficiently. He and Jose worked very well together. Very professional. I would recommend him for all your AC and heating work needed. They're the best.
Maidah Ahmed
I was very happy with Jose’s service with our furnace tuneups. He showed me everything that he saw in the camera and explained the safety concerns. He answered all of questions and offered a follow up call and appointment related to our furnaces. You often worry about being scammed, but I felt at ease. I also appreciate Bob coming out for our AC visit and being transparent about everything.
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Frequently Asked Questions
Does Custom Service offer emergency HVAC repairs outside regular hours?
Emergency HVAC repair is available 24 hours a day, seven days a week, including weekends and holidays.
What coverage comes with Custom Service's maintenance program?
It includes maintenance and labor coverage for unexpected repairs.
What does Custom Service's air-conditioning maintenance visit include?
The technicians inspect electrical components, clean coils, check refrigerant levels and ensure the air conditioner is operating safely.