Home Comfort Alliance - Redmond

Devin and George were awesome from the start. They arrived early, communicated clearly throughout the appointment, and even took extra time to help me with my thermostat, which I really appreciated. I was especially impressed by their attention to cleanliness—they were mindful of the space and made sure everything was cleaned up before they left. Truly outstanding service from start to finish. Highly recommend! — Jody Scott, Edmonds, WA

WARNING: Zero Respect for Warranty, Home Comfort Alliance Project Manager: Geoff New Construction Home (Built by LGIHomes) ?I am writing this review to warn any prospective customers, particularly those with new construction or warranty claims, about the appalling experience we had with Home Comfort Alliance. This was not a simple repair; this was a complete failure of installation, service, and professional conduct that dragged on for nearly three months and deeply disrupted our lives. ?We purchased a new construction home where Home Comfort Alliance installed the Mitsubishi heat pump system. Within the first year after moving in, we discovered a major fault—the unit was incorrectly installed, leading to water streaming through our second-floor ceiling and pouring out of the light fixtures and into our kitchen. ?Despite the fact that our brand-new home and the HVAC unit were fully covered under warranty, resolving this issue was like pulling teeth. Instead of immediately replacing the defective unit, Home Comfort Alliance and Project Manager Geoff decided to treat our home like a science experiment, constantly attempting cheap fixes. ?Two Months of Disruption and Disrespect! ?For nearly two months, technicians were in our house at least twice a week, bringing random parts and running "guinea pig" tests. The water leak was so severe that Geoff, the Project Manager, went to Home Depot, bought a bucket, placed it on our kitchen island to catch the water dripping from the ceiling hole, and left it there for weeks. We lived with a large hole in our ceiling and a bucket catching water in the middle of our kitchen for over eight weeks. ?The disrespect extended beyond the poor repairs, property Damage: During one of their many visits, a technician used my outside faucet without permission and damaged my water timer system. They failed to inform me, and I only discovered the damage on my own. ?While they were finally finishing up the issue, Geoff had the audacity to throw out a "dog whistle" comment, saying, "You guys are lucky because Mitsubishi doesn't give out HVAC units for free!" I immediately corrected him, stating I paid over half a million dollars for this new construction and that the unit was under warranty. I didn't get anything for free! This statement showed a blatant disregard for our contract and our rights as new homeowners. ?Final Forced Resolution and Continued Issues ?The unit was only replaced after almost three months when our Builder had to step in and force Home Comfort Alliance to honor the warranty. Even after this replacement, the nightmare continued. The new unit was also incorrectly installed, making a loud, abnormal sound due to excessive air coming out. ?I reported this new issue immediately. Their response? They made us wait two more weeks and told us they would only come out and address the escaping air once a new thermostat was delivered. ?The Bottom Line ?This was the worst customer service experience I have ever had. Home Comfort Alliance did not respect our time, did not respect our private property, and aggressively fought against honoring a clear warranty claim on a major component they incorrectly installed. ?Two months after the unit was finally replaced, I have received zero follow-up, no apology, and no communication whatsoever asking if the system is okay. ?If you value your time, your property, and expect a warranty to mean something, DO NOT HIRE Home Comfort Alliance. If you want to feel dismissed, unimportant, and have your life disrupted for months, then go ahead and call them—they will make sure that happens.

Drew’s team did an excellent job replacing our furnace. They were fast, efficient, and very professional. They kept everything clean in our home and garage and were very patient in explaining all the questions I had. We really appreciate their great service and highly recommend them to anyone in need of HVAC work.