Air Assurance Heating, Air Conditioning & Plumbing

Air Assurance plumbing, more specifically Steve M. was timely, professional and knowledgeable. He provided estimates before starting and kept me informed as the repairs progressed. Additionally, he presented photos of before and after the repairs. Steve and his assistant did an outstanding job and we enjoyed meeting them. Thank you, Air Assurance Plumbing. Don S

Nathaniel with Air Assurance did a great job doing routine maintenance check on our furnace all while the baby is squealing/playing music and dogs are barking in the other room. Very polite, called before showing up and quick with minimal disruption of our morning routine. We signed up for the regular checkups last time he serviced our furnace and no regrets here!

If I could give 0 stars, I would. On 12/4, I contacted this company and clearly explained that I needed a gas regulator valve replaced on my gas fireplace. The representative confirmed they could handle this type of work, though she mentioned I might need to supply the part myself. That surprised me, since most companies avoid using customer-provided parts due to warranty and safety considerations, but I proceeded because she assured me the technician would call beforehand to confirm everything. The technician called about 20 minutes before arrival as a courtesy and was extremely polite and professional. When he arrived, I explained the situation again. He looked at the fireplace and told me that their company is not allowed to perform this type of work. He stepped outside to confirm with his supervisor, then let me know the service-call fee would still apply. He was respectful, and I don’t fault him at all. After he left, I called the office expecting the charge to be reversed since the company was unable to provide the service. The supervisor I spoke with seemed irritated that I requested a refund and told me to call back in the morning. The next morning, I began a series of calls that lasted several days. I was told repeatedly that the only person who could issue a refund was either not in yet, out of reach, or on vacation—though the details kept changing. I was told I would receive return calls, but none ever came. Each time I called, I explained the situation respectfully, but I was given the same information over and over with no progress. At the end of this process, I was still charged $99 for a service the company was unable to perform, despite having been told at the time of scheduling that they could handle the job. To top it off I get the automated messages asking me to leave a 5 star review to rub salt in the wound. This review reflects my personal experience, and your experience may vary. My intention is not to harm the business but to share what occurred so others are aware of the challenges I encountered. I am still pursuing a resolution so the charge can be corrected.

Beware. Overpriced in a time of need. I used to use this company, but now I’m second guessing my choices. Charged $319 to replace a simple capacitor(15 minute job) that was under warranty. Service call was not dropped after agreeing to repair. Update. They want me to reach out to customer care. They are the ones that should put out effort to contact me to resolve any issues. More proof this company has lost its way and does not care about the customer.