Local HVAC contractor providing repair, maintenance, troubleshooting, and system replacement for residential customers. Known for on-time service, thorough checks, and clear communication throughout the job.
Homeowners note prompt scheduling, technicians who explain findings, and follow-through from estimate to installation. Service staff and office teams coordinate visits efficiently and keep customers informed.
Based in Ruckersville and serving Charlottesville and surrounding Central Virginia neighborhoods.
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HVAC system diagnostics and repair, seasonal maintenance and tune-ups, air conditioning and heating replacement, new system installation for homes and rentals, and help addressing performance or reliability issues.
Recent reviews frequently mention punctual arrivals, thorough inspections, and clear explanations of work. Customers describe quick turnaround when a problem is found and note helpful office coordination. Installation feedback points to smooth estimates, clean installs, and reliable performance after the job. Many reviewers say they plan to use the company again for routine maintenance.
Aaron was amazing! Not only did he arrive on time but he did a very thorough check of my HVAC system, which had not been checked since 2021 because I bought the house from the prior owner who had died… Aaron not only explained what he was doing and why but he.showed me how to clean my condensator (I may not have the term exactly correct but the most important thing is I know what to do!) in between 6 month maintenance visits . He also was very good about checking the temperature flow in the laundry room, which is off the bathroom as I explained that it was very cold in that laundry room, and he made a recommendation to possibly enlarge the vent to allow for better heat flow. Aaron was very polite and easy to talk with and was just very generous with his time… I recently discovered a skunk is probably living in my HVAC system, and he even gave me a resource of a wildlife removal person to help me with that Plus a resource to clean out the HVAC vents after the skunk is removed.Aaron is a Great example of customer service and what it should be and the company is lucky to have him.Crystal was also good about calling me when Aaron was on his way and also when he missed my driveway which is un unmarked so that she could let him know exactly how to get to my house…Great teamwork.
Mack Morris services and repairs my HVAc and my mother's system as well. They are prompt, efficient, and reliable in emergencies. Logan recently caught a problem at my mother's early and fixed it before the heat could fail. Great job.
Our service experience with Mack Morris more specifically Sierra has been excellent. She thorough, detailed and knowledgeable. We plan to schedule all future routine service appointment with her. Additionally, the office staff is equally helpful and friendly. Overall an excellent experience, would highly recommend ??????????
Mack Morris installed a new HVAC system in my rental unit(July, 25) and did an excellent job throughout the process, from estimate to installation. The unit has been working great since the installation. I had to recently call them to address a problem with the system and they promptly came to address the issue and provided the fix needed to correct the problem. They were very professional and knowledgeable about what needed to be done. Robert was easy to work, followed through on his commitment to address the problem. The office staff was friendly and able to address my needs and set up the appts. I have been very pleased with the company and their employees and would recommend them for any of your HVAC needs.
After calling Mack Morris they were able to come out so quick! JT was professional and kind. He arrived on time and was able to answer all my questions. He was thorough and knowledgeable and did a fantastic job! I will definitely recommend them to anyone and will be using their services again.
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