Hoffmann Brothers provides plumbing services from its Brentwood, MO address serving the wider St. Louis region. Services range from everyday repairs to complex sewer lateral projects, with communication and option-based estimates emphasized.
Local St. Louis presence with a Brentwood operations center, clear estimates explained before work begins, and coordination for both small fixes and larger sewer projects. Customers often note punctual arrivals and thorough explanations of options.
From Brentwood, the team serves St. Louis and nearby communities throughout the metro area.
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Plumbing repairs and fixture replacements, drain cleaning and hydro-jetting, sewer inspections and lateral repairs, leak detection, water heater repair and replacement, water pressure and supply line issues, and bathroom/kitchen plumbing projects.
Recent reviews frequently mention clear communication before appointments and technicians arriving on time. Homeowners highlight thorough explanations, transparent estimates, and options without pressure. Several notes call out attentive project management on larger sewer and drain jobs. Feedback also mentions courteous, professional technicians across visits.
We replaced our sewer lateral underneath our foundation. Everyone at Hoffman Brothers was amazing. Zach, our camera guy/salesman spent 3 hours with me getting all the correct measurements and details. He answered all my follow up questions over phone or text. Dash, the foreman of our project, was on time every morning right at 7am. I have anxiety and he put all my fears at ease. He already thought of everything so I didn’t need to worry. We were able to stay in our house during construction and use the water at night. I appreciate all the care every employee put into their work with us. You all are amazing and I’m so appreciative of how efficiently you run construction. The only part I would change about the company is the AI automated phone system. You hire amazing people and I much rather speak to someone right off the bat.
Overall I would recommend Hoffman Brothers and was pleased with our service / purchase. It was easy to schedule an appointment and there was good communication prior to the appointment. James was our sales rep, he was very polite and easy to communicate with. He listened to our concerns and provided several suggestions / options for how to move forward. Communication after the sale was good, we were debating between two units and it was convenient to text him letting him know our decision.Tim was our installer and he was also very polite and did a great job with the install, we were very impressed with his work ethic. Tim was extremely well organized, put down some awesome floor protection throughout the house and made absolutely zero mess.I did not like that there was no follow up communication from the office verifying that the inspection with the county was scheduled. A simple text or even email letting me know it was for sure scheduled and to expect the inspector would have been nice. That did not happen either time the inspector was scheduled to come. I realize as a business who communicates with the county everyday you know what to expect, but customers do not, so having that reassurance is important in my opinion.My only other comment would be that the original invoice paperwork should have better identified specifically what was purchased/installed. It did not have the required information on it to get the spire rebate approved. It was easy enough to email that request to the office and get it corrected, but I would imagine this is not a uncommon need and would think that should be a standard practice.
Brenden did a great job explaining what he was doing and what was causing the issues. Any suggested service was explained and listed transparently on the estimate. He was not pushy at all when giving the estimate. Would highly recommend Hoffman brothers from this experience and will be using them again soon.Issues: Shower, drain, pipe, and water pressure issues
The most professional polite technician we have ever had from any service since we have owned this home (22 years!). We think Sylvester needs a serious shout out/raise/bonus! What a great hire for Hoffman Brothers. We hope you treat him well as he is a true gentleman and professional!!
Ray was very professional and thorough going through making sure that all return air vents and amount events was the correct for the size of the home. He noticed that there wasn’t enough airflow in our furnace room, making everything just a smooth and easy process. Highly recommend
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