High Altitude Heating & Air

From the estimate to the install, David and Alex were absolutely amazing. We got estimates from a lot of companies but we felt really confident in David and High Altitude and knew we would be taken care of with them. The installation day was smooth and easy, David and Alex did a really thorough job and we were well informed about the whole system and its maintenance going forward. We can’t recommend them enough. Thank you so much!

I called this company to service a listing where the thermostat was down. Since my seller was out of state, I told the office at scheduling that an invoice could be emailed to him for payment, and I provided his email. The technician did great work, and I reminded him to send the invoice afterward. He had the email in his notes and told me “OK“ and we wrapped up. But later, I received an unprofessional call from the office demanding immediate payment despite the arrangement. I apologized for any miscommunication on my end and insured her the invoice would be paid today, but was only met with a very rude demeanor and was subsequently hung up on. As a realtor, I need respectful communication for my clients and business partners. I value both quality service and professional communication. While the technician who serviced my client’s property was prompt, the office staff’s follow-up was unprofessional and rude. I had clearly communicated the seller’s out-of-state status and that invoicing would be handled via email. Instead, I received a discourteous call demanding immediate payment. Due to this experience, I will no longer refer this company to my clients. A respectful dialogue goes a long way in repeat business.

I noticed my furnace was louder than normal and was able to schedule an appointment at 8 PM the night before and they cam out by 10:30 AM the next day. The technician, Steven, came out and did an incredible job. The office texted me a picture of who was coming and when. My wife said Steven was respectful, calm, and very helpful. She especially appreciated that he explained what we needed to do today - which didn't cost us anything - and the steps to take if the motor goes out in the future. He explained you guys normally have that specific motor onhand and what it would cost. It was a super experience start to finish and I figured you would want to know. Good job!

Bernice and David were wonderful from start to finish! Very thorough and there were no surprises. Knowledgeable and professional! You gained a customer for life!!! Follow up - David was again Top Notch! Added in blower. Explained all, very thourough! Excellent customer service!!

Our 43-year-old furnace went out during a bitter cold snap. I called on Tuesday morning and Bernice scheduled an estimator to come out right away. Briana stayed in touch with me twice to let me know her arrival time. She did an excellent job calculating the appropriate furnace and AC unit for our home, explained clearly all our options and gave me confidence we were purchasing the right system for our home. On the spot she was in touch with a local electrician to also quote us the cost of having the new AC wiring installed at the same time as the AC unit. I had both quotes that afternoon and were scheduled for the next day to install everything. David and Daniel arrived Wednesday morning and proceeded in a very professional manor and had the furnace and AC completely installed that afternoon. Their work is of the highest quality, they were very skilled at what they do, they listened to my request about the placement of the AC unit a bit further from a bedroom window and explained the system in a clear way. On Friday all work passed the two building inspections; I could not be happier with our new furnace and AC and the quality of the work performed. Bernice in the office was able to get us favorable financing, so that helped also. From the first phone call through the installation and the final inspection, I could tell I was dealing with a quality company. I am so glad I found High Altitude Heating & Air on short notice and would highly recommend them to anyone looking for top notch, quality work, and great people. Thank you to all the employees and High Altitude Heating & Air and I look forward to calling on you in the future.