CroppMetcalfe Columbia

The 2technicians who came to our home to service our AC were knowledgeable, friendly, and provided us with tips on keeping our unit working its best. I highly recommend this company. We used ESA for years and are pleased with the service since their merger as well. Thank you.

Not sure what happened after the name change to from Environmental Services Associates to CroppMetcalfe, but very disappointed in their service. Our AC completely stopped functioning on a saturday, it was heat index of 100 and 90 degrees INSIDE in some rooms. Service technician comes out on sunday for $200 (after hrs + diagnostic) and tells us we need a new capacitor for a total of $600. After installation the system turned on but was not blowing cold air. He assured us it would cool off and left. 10 minutes later system cuts off with the same error message. We call and the technician returns and tells us we need a new compressor but our system is too old (which is fair) and that he would get back to us about a new system. THREE DAYS later (sitting in a house with no AC) we get an email with an estimate for a compressor attached which said "Your system is too old for a compressor, a new system will need to be installed, $0." We already knew that and thought we were waiting on an estimate to replace the unit. The fact that they took 3 days to send us a blank estimate while we suffered in the heat is unacceptable, and we are also out $600 for the capacitor that wasn't the problem to begin with. Needless to say, we decided to go with Costco who gave us a great deal with a great warranty, $1400 costco gift card, and 2% cash back.

The ESA rep--Julieann--was excellent. She explained what she was doing and did the job professionally and quickly. I have always been very pleased with every ESA technician who has come by to inspect my (2) systems. I feel very comfortable that they know what they are doing and are keeping my systems working properly. VERY HAPPY.