Hetter Heating & Cooling

I love this company! (Hetter Heating). They are always so friendly and I fell comfortable setting up an appointment. They are quick and always take care of the issues I’m having. The service team is polite, professional and always explain what they are going to do and how much it cost. Always and easy and stress free experience.

Hetter has been our go-to heating and cooling company whether it’s been to diagnose issues, replace our furnace and air conditioner, or provide maintenance on our new system, Hetter has been tremendous! It’s easy to schedule an appointment, the technicians are knowledgeable and communicative, and the prices are incredibly reasonable. Just last week, Todd came out to provide routine maintenance for our furnace and AC, and he did a great job from start to finish!

My furnace decided to die on the coldest Friday of the year. I called Hetter Heating & Cooling. By Monday I had a new one installed. I am so thankful for James, Wally and Jayden, they are so skillful, polite and very professional, beginning with ordering my furnace and installation. They are the Best, I appreciate Hetter Hetter &Cooling for their high-quality service and deciation to high standard values, they truly care about their customers. Five Star Company in my opinion.

The first thing came to our mind is “where did this guy come from”? He was extremely knowledgeable, and outmost professional. Our furnace was down, and another repairman from a major company (AB) just left us an hour before him saying that our system is “not reparable”. The only way they can help if they install a new unit, or maybe if they change a couple of expensive parts two weeks from now. In freezing temperature we had no other choice than take a chance on a smaller local company. The Lady took my call was also very attentive and kind. Her demeanor was comforting, and reassuring. This guy showed up, and immediately said that “ no worries, if I can help you, I will. I am not her to sell you a new unit. Vigorously and carefully started to work, cleaning out blockages, and tuning parts. It took him some time, but ‘imagine that’:…he fixed the whole system without using, or exchanging any parts. This guy reminded us to the honest, faithful, knowledgeable professional ways back. Just to make sure I mention again, It was -4 F…outside. I hope we can keep in contact with is company, and especially with Todd Shepherd. Thank you for helping us!!

Tech Rick arrived to my home tools in hand and ready to perform a furnace heating inspection. Rick did his job reviewed what he did then assured all was good. I contact manager Carrie who took my payment. I would recommend Hetter for all your heating & cooling needs. By the way Hetter was a referral from a long time friend. Im glad I made the call to Hetter Heating & Cooling. My best, Michael Kidd Genoa Township Westerville Ohio