Western Heating, Air & Plumbing

Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson

I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler. We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.

I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.

We recently had our entire HVAC system replaced and we’re very happy we chose Western. Hunter handled the quoting and sales process and was fantastic to work with — knowledgeable, respectful, and patient with all of our questions. He made everything straightforward and provided thoughtful options tailored to our home. The installation team (Tyler, Brandon, and another crew member) did an excellent job. They completed a large amount of work in just one day, were professional, answered maintenance questions, and treated our home with care. The system has been running perfectly with no issues since installation. They also managed the rebate process for us, which I really appreciated. It was handled quickly and required very little effort from me. Overall, I highly recommend Western — great people, great service, and a great experience from start to finish.

I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code. Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!

Sophia came out today to do maintenance on my two furnace units. She was on time, so professional, explained everything thoroughly with me, and so clean. I was so impressed. Have never had a technician as good as she was!!! Will definitely use again!

We have been using Western Heating and Air since we moved to Utah and they have been wonderful. Long story short both the heating and plumbing came on the same day at the same time. They were so gracious to work together and to wear booties because I just had the house cleaned. I have to say- these two employees were the most through and incredible people I have ever had. Brandon was in charge of the heating and Sterling was in charge of the plumbing. I did end up needing to get things fixed by both but they were so kind about it and they did the repairs so quickly and neatly. I couldn’t believe the gadgets Brandon had to check my system. I really felt like they did a great job.

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left. When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined. Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Excellent all around service. Western got someone out within 24 hours of my calling, gave me a quick and fair quote with multiple options, and even gave me tips on how to do it myself. Ryan Caulky was extremely helpful. He was professional and experienced. I used Main Street for years for heating and air and now am sold on Western plumbers as well. One stop shop for prompt, experienced and professional service!