Hilliard-Dublin Heating & Air

Decided to try Five Star to perform an HVAC safety inspection and quite honestly, they entirely live up to their name! DJ was absolutely phenomenal - thoughtful, thorough, articulate and had the patience to answer all of my questions clearly and provided tips on how to best maintain my system moving forward. Based on my experience, I would highly recommend.

My furnace stopped heating, and after spending a few days troubleshooting on my own, I suspected the control board might be the issue, though I wasn’t completely sure. I decided to call for a professional diagnosis. Their diagnostic fee was $100, while many other companies I checked charged around $80. When the technician arrived, the issues he pointed out were essentially the same things I had already identified myself. I didn’t receive much additional information to help clarify the problem. I was told that the repair would be difficult, estimated to cost over one thousand dollars, and that replacing the entire furnace—around five thousand dollars—might be a better option. In the end, I purchased the necessary tools and parts and spent a few more days working on it. I eventually fixed the furnace on my own. I’m a complete beginner and knew nothing about furnaces before this, so I was a bit surprised that I was able to repair it myself. Overall, the service was okay, but the information provided wasn’t as helpful as I had hoped, especially considering the higher diagnostic fee compared to other companies.

Eric was great! He inspected the units, took time to answer all my questions, discussed pros and cons of various new thermostat options with me and his experience which each of the types of thermostats I was considering. The pricing was very fair and while he made recommendations for additional products (their monthly maintenance package and duct cleaning), he was not overly pushy about them which I really appreciated! I will certainly be back!