Durham Heating & Air Conditioning

We had a technician out March 9 to clean out our dryer vent duct. It's long so we had to pay extra for each foot. After he left air was still not coming out of the outside vent when we started up the dryer. We had an appliance repairman come out and he assured us the dryer was working fine and the vent was blocked up. See the first picture I included. Very clearly still clogged. We called and the repairman came back out. He was very kind, apologized and said he'd fix it. Unfortunately, as you can see with the second picture, he still didn't get everything. My husband ended up having to go under the house and do the rest himself by hand.

Mistakes happen and this repairman JUST had a baby. He had an infant just a few days old at home. I can't imagine trying to work after being up all night with a newborn. So my issue isn't with him, it's with this "company". I called for a refund and the customer service rep told me to hold, left me on the phone for about 5 minutes then said "the manager will call you Monday" then abruptly hung up. The manager never called me back and they don't answer my calls or emails anymore. I'm not even sure if this is a real company. Their address is fake. The phone number on the website is different than the number on the receipt. If you call the number on the receipt it gets dropped after a few rings every time. The business name on the receipt is different than their website. They have no care for their customers whatsoever and clearly no care for their employees if they cannot get paid parental leave.

We would take them to small claims court if we could find out what this business actually is (I assume they do this on purpose) because we paid A LOT and ended up doing it all ourselves. DO NOT do business with them!

We got this service because we needed our fireplace and chimney cleaned before moving out of our rental house. Andrew did a wonderful job of cleaning the fireplace and chimney. He is also very friendly and explained to us how to improve safety and efficiency of our fireplace. I highly recommend him and this company for your fireplace cleaning.

Andrew was AMAZING! We were referred to the company from my dad who used them as well & had nothing but positive things to say about Andrew. We made an appointment & he was nothing but amazing! Super friendly, thorough, attentive, and helpful. We had our vents and dryer vent cleaned out and already can tell a difference in the air quality. I HIGHLY recommend Andrew & will be a customer for life!