Furnace Family Heating, Air Conditioning & Plumbing

These guys are absolutely the best. I would highly recommend Rodney, and the entire team at Furnace Family Calgary for excellent services. They are smart, friendly and professional. They make sure that they only recommend the HVAC system that works best for your home including doing all the right math to determine total capacity needed.

Chandler completed our furnace tune up, and he was great at educating us on the issues with our old furnace, providing options for repair, and walking us through what next steps would look like. We had Carter and Phil install our new furnace and AC, and they were fantastic. They took great care in the installation by repairing a lot of work that wasn’t done properly previously. They were very caring of our home and also took the time to walk us through their finished work. We would recommend using this company for anyone wanting a safe, reliable, knowledgeable, and caring experience.

Horrible experience so far. We had our furnace replaced on November 21 to replace a 20 year old unit that never caused any issues, along with the humidifier. They wired the thermostat incorrectly. The humidifier was connected to the furnace, so whenever the furnace called for heat, it also called for humidity. We had humidity levels over 55% for three weeks until they finally decided to send someone last week. Before that, they said they would come today (December 23) and recommended turning off the humidifier — which we had already done. During those three weeks, the humidity never dropped below 55%. The condensation on the windows was excessive, with water droplets accumulating and dripping onto the hardwood floor. We had to wipe the windows and floors every two hours. After sending emails with photos — which they never replied to — and pushing for them to take responsibility for the damage, they told us yesterday that their bosses were on holidays and wouldn’t be able to respond. We said that we haven’t been able to take any holidays because we’ve been dealing with this. Two hours later, they called back only to tell us to contact our home insurance company, and then their company would contact ours. What? We also asked to have our thermostat back, and they said they would not make any changes until after the insurance companies talk. This has caused us a lot of stress, frustration, and time spent constantly wiping up water, and now we will have to deal with insurance because of their mistake. I will never use this company again and would never recommend their services. Also, Rümi (ATCO) should validate the experience and service quality of the companies they use and recommend

One of our furnaces stopped lighting this time around and everyone that I interacted with was great. We ended up cancelling our first appointment with Brad since the issue looked like it resolved itself but ended up coming back again later in the evening. Both the morning and evening tech was Brad (8AM and later at 9PM the same day). I really appreciate the proactive communication from him to let me know what was going on and coordinating with the office to get me help as soon as possible. Chris was dispatched in the morning and quickly resolved our issue. He also let us know what to look out for to prevent it from happening again. He was very professional, prompt and communicative. I didn't catch the names of the two from the office I chatted with but they were also a pleasure to interact with and did a great job coordinating everything. Overall, amazing interactions from everyone who helped out. I'm happy I went with Furnace Family and I would highly recommend.